Senior Support Engineer (Atlassian)

About the Position

We are seeking a Senior Support Engineer to serve as an Atlassian Administrator, responsible for managing and optimizing the Jira Cloud environment while providing ongoing support to end users.

Responsibilities

• Administer and configure Jira Cloud environments to align with organizational requirements
• Review and improve existing workflows, permission schemes, and automation rules
• Develop, test, and implement automation rules to streamline workflows and processes
• Set up and maintain Jira projects, schemes, workflows, permissions, and notifications
• Document existing and newly created processes within Jira
• Create and manage users, permissions, and projects on a daily basis
• Support and further develop existing Python scripts using Atlassian Python APIs
• Control changes to permission schemes, screens, and workflows through automation and scripting
• Build automation for the creation and modification of projects, schemes, and workflows
• Monitor and troubleshoot Jira Cloud issues, providing timely resolutions
• Provide ongoing support to Jira Cloud users, addressing issues and questions
• Maintain Jira Cloud environments to ensure optimal performance and reliability

Requirements

• 5+ years of experience administering Jira Cloud, with a strong understanding of differences from Server/Datacenter versions
• Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
• Proficiency in Python scripting using Atlassian Python APIs
• Skills in configuring Jira workflows, permission schemes, and screens
• Expertise in developing automation rules within Jira Cloud for schemes, workflows, and projects
• Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management

Nice to Have

• Familiarity with Adaptavist ScriptRunner
• Familiarity with Jira Misc Workflow Extension (JMWE)

We Offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs, and communities (both technical and interest-based)
• Focus on your professional growth:
  • Plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract, and other partner resources
  • Study at EPAM Solution Architecture School with practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school, and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events, and conferences annually)

About the Company

At EPAM, we offer:

• Vacation and sick leave (including sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children