We are hiring: Senior Team Manager (Online Gaming)

Location: Southfield, United States

Employment Type: Full-time

About the Position

Are you ready to take the next step in YOUR CAREER? We are seeking a Senior Team Manager for Online Gaming to ensure operational excellence and maintain quality service in our Southfield, MI studio.

Responsibilities

• Analyze employee data and performance
• Manage employee expectations and eventual requests
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
• Routine floor walks within the studio
• Establish and maintain a culture of performance excellence within the studio
• Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
• Maintain staff by recruiting, selecting, orienting, training, developing, and supervising subordinates
• Plan, monitor, appraise, and review job contributions of subordinates
• Accomplish staff results by communicating job expectations and feedback
• Ensure continuous and properly organized communication flow within the team, subordinates, and other departments
• Increase the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within the own department or initiating cross-departmental improvements
• Maintain quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends, and recommending system improvements
• Develop and maintain internal documentation (manuals, procedures, regulations, etc.) for subordinates in compliance with general Company policies and supporting business needs
• Support efficient workload distribution for subordinates in compliance with labor law and business needs
• Forecast and track the Operation’s related costs to achieve accuracy of the spending and compliance with the budget
• Present regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support
• Perform other duties, as asked by the direct manager, which are related to this position and which meet the qualifications
• Replace colleagues during their vacations, sick leaves, and other absences

Requirements

• High school diploma or GED; bachelor's degree preferred
• 3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable
• 2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies
• Previous experience working in a casino environment preferred but not required
• Experience managing 100+ employees with a significant volume of entry-level employees
• Proven track record of significant quality improvements and optimizations in the related industry
• Good knowledge and ability to address complicated client complaints and requests
• Technically proficient in computer programs, especially Microsoft Office
• Experience in developing standards and procedures; prompt and organized
• Strong leadership and interpersonal skills
• Proactive and results-driven attitude; Ability to work flexible hours
• Travel may be required

Working Conditions

This position requires the ability to perform functions related to a dealer. Must be able to sit or stand for long durations of time. Must be able to work with a laptop, computer, or other devices or application modules to perform administrative duties. Must be able to work any shift and be flexible to work any schedule on short notice.

We Offer

• Competitive Salary
• Paid Time Off
• Paid Holidays
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• Professional and personal development – for the right person, there is an opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines

About the Company

Join the fast-growing Evolution team and be part of a dynamic and innovative company.

Apply Now