Senior Team Manager (Online Gaming)
Job description
About the Position
We are seeking a Senior Team Manager (Online Gaming) to join our team at Evolution, the world’s leading provider of video-streamed Live Casino solutions. The ideal candidate will ensure operational excellence and enhance team performance.
Responsibilities
- Analyze employee data and performance
- Manage employee expectations and requests
- Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
- Partner with Human Resources for team member accountability and disciplinary responses
- Conduct routine floor walks within the studio
- Establish and maintain a culture of performance excellence
- Identify necessary adjustments and improvements to meet KPIs and OKRs
- Maintain staff by recruiting, selecting, orienting, training, developing, and supervising subordinates
- Plan, monitor, appraise, and review job contributions of subordinates
- Communicate job expectations and provide feedback
- Ensure continuous and organized communication within the team and with other departments
- Increase effectiveness and efficiency of subordinate’s performance through improvements in Operations functions
- Maintain quality service by enforcing standards, analyzing and resolving quality and service problems, identifying trends, and recommending system improvements
- Develop and maintain internal documentation (manuals, procedures, regulations) for subordinates
- Support efficient workload distribution for subordinates
- Forecast and track Operation’s related costs to achieve budget accuracy
- Present regular reports to clients and/or management on progress and forecast of team’s KPIs
- Perform other duties as assigned by the direct manager
- Replace colleagues during their vacations, sick leaves, and other absences
Requirements
- High school diploma or GED; bachelor's degree preferred
- 3+ years of experience managing supervisors or first-time managers
- 2+ years of experience optimizing studio operations using Lean and Six Sigma methodologies
- Previous experience in a casino environment preferred but not required
- Experience managing 100+ employees with a significant volume of entry-level employees
- Proven track record of significant quality improvements and optimizations in the related industry
- Good knowledge and ability to address complicated client complaints and requests
- Technically proficient in computer programs, especially Microsoft Office
- Experience in developing standards and procedures; prompt and organized
- Strong leadership and interpersonal skills
- Proactive and results-driven attitude; ability to work flexible hours
- Travel may be required
Working Conditions
This position requires the ability to perform functions related to a dealer. Must be able to sit or stand for long durations of time. Must be able to work with a laptop, computer, or other devices or application modules to perform administrative duties. Must be able to work any shift and be flexible to work any schedule on short notice.
We Offer
- Competitive Salary
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- Professional and personal development opportunities
About the Company
Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We are now looking for talent like you to join us in our Evolution!
Job Type
Full-time
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Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.AliveThis is Evolution’s overarching value. We aim always to be alive to every opportunity on behalf of our customers and their players to be proactive, responsive and go ‘the extra mile’ to deliver an exceptional service.Integrity & TeamworkWe are committed to responsible gaming, to compliance, to our licensees, and to their players. We are transparent, honest and professional in all of our dealings.Innovation & ReliabilityWe continue to develop innovative new solutions that deliver a competitive advantage for our licensees. Our solutions are not only ‘as real as it gets’ but also ‘as flexible as it gets’.Values That Add UpOur values are behind an enviable track record of achievement — a record regularly cited by new customers as their main reason for selecting Evolution as their Live Casino partner.