Senior Team Manager (Online Gaming)

About the Position

We are hiring a Senior Team Manager (Online Gaming) for a full-time position in Southfield, MI, USA. Lead and optimize floor operations.

Responsibilities

• Analyze employee data and performance
• Manage employee expectations and eventual requests
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
• Routine floor walks within the studio
• Establish and maintain a culture of performance excellence within the studio
• Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
• Maintain staff by recruiting, selecting, orienting, training, developing, and supervising subordinates
• Planning, monitoring, appraising, and reviewing job contributions of subordinates
• Accomplishing staff results by communicating job expectations and feedback
• Ensuring continuous and properly organized communication flow within the team, subordinates, and with other departments
• Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within the own department or initiating cross-departmental improvements
• Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends, and recommending system improvements
• Developing and maintaining internal documentation (manuals, procedures, regulations, etc.) for subordinates in compliance with general Company policies and supporting business needs
• Supporting efficient workload distribution for subordinates in compliance with labor law and business needs
• Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget
• Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support
• Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications
• Replace colleagues during their vacations, sick leaves, and other absences

Requirements

Qualification Requirements and Competences

• High school diploma or GED; bachelor's degree preferred
• 3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable
• 2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies
• Previous experience working in a casino environment preferred but not required
• Experience managing 100+ employees with a significant volume of entry-level employees
• Proven track record of significant quality improvements and optimizations in the related industry
• Good knowledge and ability to address complicated client complaints and requests
• Technically proficient in computer programs, especially Microsoft Office
• Experience in developing standards and procedures; prompt and organized
• Strong leadership and interpersonal skills
• Proactive and results-driven attitude; Ability to work flexible hours
• Travel may be required

Working Conditions

This position requires the ability to perform functions related to a dealer. Must be able to sit or stand for long durations of time. Must be able to work with a laptop, computer, or other devices or application modules to perform administrative duties. Must be able to work any shift and be flexible to work any schedule on short notice.

We Offer

• Competitive Salary
• Paid Time Off
• Paid Holidays
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• Professional and personal development – for the right person, there is an opportunity for the role to grow in responsibility

About the Company

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

• Competitive Salary
• Paid Time Off
• Paid Holidays
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• Professional and personal development – for the right person, there is an opportunity for the role to grow in responsibility

All your information will be kept confidential according to EEO guidelines

Apply Now

Apply Now