Senior Technical Account Manager

About the Position

We're seeking a Senior Technical Account Manager to join Aspirion's remote team, ensuring successful client data integration and system performance.

Responsibilities

• Client Technical Ownership & Partnership

  • Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health.
  • Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality.
  • Translate client technical needs into clear internal requirements, user stories, and execution plans.
  • Support Client Success Directors in executive business reviews (EBRs) and strategic growth discussions.

• File & Data Operations Management

  • Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing.
  • Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success.
  • Oversee outbound file delivery processes (sFTP, reporting files, notes, vendor outputs) and coordinate resolution of failures.
  • Perform recurring inventory reconciliations to validate placement counts, balances, and data integrity between systems.

• Technical Issue Resolution & Risk Management

  • Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions.
  • Facilitate cross-functional collaboration across Data, Engineering, Product, Operations, IT, and Implementations teams to resolve issues.
  • Perform and support root cause analysis and implement preventative solutions.
  • Proactively identify and escalate technical risks impacting client performance or experience.

• Vendor & Integration Management

  • Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance.
  • Coordinate testing, validation, and deployment of new file processes and integrations.
  • Ensure consistent delivery, accuracy, and issue resolution across all third-party data exchanges.

• Automation, Optimization & Scalability

  • Identify opportunities to reduce manual processes and improve operational efficiency.
  • Partner with Data & Engineering teams to automate reconciliation processes, monitoring, alerting, and recurring deliverables.
  • Drive continuous improvement initiatives focused on scalable client operations and performance optimization.

• Technical Change Management & Enhancements

  • Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams.
  • Coordinate testing, validation, and rollout of technical changes across internal and client stakeholders.
  • Identify clients with upgrade or optimization opportunities and drive execution of those initiatives.

• Cross-Functional Collaboration & Execution

  • Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams.
  • Drive accountability and follow-through across teams to ensure timely execution and communication.

Requirements

• Bachelor’s degree in healthcare administration, Information Systems, Business, Computer Science, or a related field preferred.
• 5+ years of experience in Technical Account Management, Client Success, Healthcare Technology, Implementations, or related roles.
• Strong understanding of data workflows, integrations, reporting logic, and system processes.
• Experience working in cross-functional environments with Product, Data, and Operations teams.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong problem-solving, organizational, and stakeholder management skills.

We Offer

• Salary: USD 105,000 - 125,000 per year
• Employment Type: Full-time
• Location: Remote (USA Only)

About the Company

Aspireon is a leading provider of healthcare technology solutions, dedicated to improving client outcomes through innovative data integration and system performance management.