Senior Technical Account Manager

About the Position

We are seeking a Senior Technical Account Manager to join our Professional Services team, responsible for managing technical relationships with strategic enterprise accounts.

About Vercel

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

About the Role

As a Senior Technical Account Manager (TAM), you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales.

Responsibilities

• Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters.
• Lead post-incident pattern ownership and technical triage. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap.
• Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need.
• Scope and orchestrate Vercel's broader engagement on your accounts. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap.
• Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support.
• Make the engagement self-funding. You own the technical case for renewal, ensuring the value you create exceeds what the customer pays for this role.

Requirements

• 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company, with personal ownership of strategic relationships.
• Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast.
• Platform experience. Fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one.
• Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure.
• Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product.
• You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey.
• Strong written communication, particularly for executive and incident contexts.

Bonus if you:

• Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company.
• Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
• Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer.
• Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated.
• Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company.

We Offer

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Locations

• Hybrid - San Francisco, CA
• Hybrid - New York City, NY
• Hybrid - Austin, TX

Salary

The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.

Disclosures

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.