Senior Technical Consultant - ServiceNow HRSD / GBS (Global Role)

About the Position

We are seeking an experienced Senior Technical Consultant for ServiceNow HRSD / Global Business Services (GBS) to join our global ServiceNow practice. This is a strategic, customer-facing role focused on designing and delivering enterprise-scale HRSD solutions, AI-powered employee experiences, intelligent workflows, and shared-service transformation initiatives for global organizations.

Working closely with CTO leadership, Solution Architects, Enterprise Architects, and global delivery teams, you will help shape next-generation ServiceNow offerings while driving complex digital transformation programs across multiple geographies.

Responsibilities

• Lead end-to-end delivery of ServiceNow HRSD solutions from design through deployment and support.
• Configure and implement HRSD capabilities including:
  • HR Case & Knowledge Management
  • Employee Center / Employee Center Pro
  • Enterprise Onboarding & Transitions
  • Lifecycle Events
  • Universal Request
  • Virtual Agent
• Design scalable employee journeys and shared-service workflows supporting global operations.
• Develop integrations with HRIS, payroll, identity, document management, and enterprise platforms.
• Collaborate with HR, GBS, legal, privacy, compliance, security, and executive stakeholders.
• Provide technical design guidance, solution governance, best practices, and architectural recommendations.
• Drive automation, AI-enabled experiences, reusable accelerators, and continuous platform innovation.
• Mentor technical teams and support pre-sales, solution shaping, and customer workshops.

Requirements

• Current ServiceNow HRSD certification (CIS-HR or equivalent).
• Certified Application Developer (CAD) or equivalent development expertise.
• 8+ years of enterprise application or HR technology experience.
• 5+ years of hands-on ServiceNow platform experience.
• 3+ years of direct ServiceNow HRSD implementation experience.
• Proven delivery of multiple enterprise-scale HRSD implementations.
• Strong experience with:
  • Flow Designer
  • IntegrationHub
  • JavaScript & Glide APIs
  • REST/SOAP Integrations
  • Import Sets & Transform Maps
  • Security, Access Controls, and Data Privacy
• Excellent stakeholder management and executive communication skills.
• Prior consulting experience in complex enterprise environments.

Nice to Have

• ServiceNow Certified Technical Architect (CTA).
• Additional ServiceNow certifications (CSA, CIS, CAD, IntegrationHub, ITSM, CSM).
• Experience with Workday, SAP SuccessFactors, Oracle HCM, or other HR platforms.
• Exposure to Global Business Services (GBS) and shared-service transformations.
• Experience working within large multinational and regulated organizations.

We Offer

• Work on global transformation programs and strategic ServiceNow initiatives.
• Partner closely with senior leadership and CTO-led innovation teams.
• Deliver AI-powered employee experience solutions for enterprise customers worldwide.
• Influence the future of our global ServiceNow HRSD and GBS consulting practice.

About the Company

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

At Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.