About the Position

Senior Technical Product Specialist (m/w/d)

CUREosity is an innovative Med-Tech startup from Düsseldorf, revolutionizing the healthcare industry with virtual reality therapies. Our award-winning solutions enhance rehabilitation for patients worldwide. If you want to solve technical problems and take responsibility for sustainable solutions, as a Senior Technical Product Specialist, you will ensure the reliable operation of our VR therapy systems, provide technical guidance in support, and prioritize complex technical issues. Together with our internal teams and external partners, you will develop sustainable solutions and drive technical improvements.

What Makes Us Special

Meaningful Work: We develop innovative therapies that truly help people
Innovative Technology: We use VR for better therapy outcomes
Team Spirit and Diversity: A diverse, international team with different perspectives and backgrounds
Startup Atmosphere: Flat hierarchies, short communication channels, and plenty of room for creativity

Are you ready to shape the future of rehabilitation with us?

Responsibilities

Technical Support & System Operation

Ensure the stable operation of VR therapy systems
Provide technical guidance in support and handle complex support cases
Prioritize technical issues based on urgency and impact
Accompany escalations and system replacements – including on-site customer visits if necessary

Technical Issue Resolution & Product Analysis

Systematically analyze and reproduce complex error patterns in controlled test environments
Evaluate relevant logs and diagnostic data
Develop sustainable technical solution paths
Structured and scalable preparation of results in Jira

Hardware Testing & Component Validation

Technical selection, testing, and validation of new hardware and system components
Development of standardized test procedures for compatibility, performance, and long-term suitability
Accompany the introduction of new components together with procurement, product development, production, and quality management

Technical Interface & Improvement Management

Coordinate technical issues between customer support, product development, production, and external partners
Derive technical improvement measures from tests, complaints, and field experiences
Transfer technical findings into product and process improvements

Technical Standards & Knowledge Management

Develop and maintain technical standards, knowledge databases, and troubleshooting guides
Create and further develop test protocols
Structured transfer of technical findings to strengthen knowledge building in the team

Requirements

You have successfully completed training or a degree in computer science, information technology, electrical engineering, medical technology, or a comparable technical qualification.
You bring at least 5 years of professional experience in technical support, technical service, testing, quality assurance, or a comparable environment.
You are experienced in structured error analysis and debugging of complex hardware and software systems, as well as in handling logs, diagnostic data, and ticket systems like Jira.
Taking technical responsibility, prioritizing technical issues, and supporting colleagues in complex situations are your strengths.
Knowledge of Android-based devices, network technology, or XR/VR systems is advantageous.
An analytical, structured, and independent way of working, as well as confident communication with technical and non-technical stakeholders, characterize you.
You are prepared for occasional business trips within Germany and have very good German skills (min. C1) and good English skills (C2).

We Offer

Pension Scheme: Secure your future with our support.
Monthly Tax-Free Allowance: Additional financial benefits, flexibly usable.
Health and Fitness Offers: Discounted access to sports, fitness, and wellness offers – digital or on-site.
Flexible Working Hours: Shape your work to fit your life.
Workation: Work up to two weeks per year from European abroad.
Pet-Friendly Office: Dogs are welcome here.
Regular Team Events: Exchange, cohesion, and shared experiences are part of our culture.

About the Company

Our Values

Win as a Team – Be Brave & Collaborate: We are successful only as a team. Everyone brings unique skills, and in a results-oriented, open, and creative collaboration, we complement each other optimally.

Ownership – See the Bigger Picture and Mission: Taking responsibility for our actions, the well-being of the team, and the company is important to us. We see problems as opportunities for solutions.

Stay Hungry – Take Continuous Change as a Business Driver: Continuous development and openness to change are our drivers. Creative hunger for new impulses enables us continuous growth.

Respect – Spread Positivity – Not Politics: Openness, positivity, and appreciation shape our interactions. Diversity in opinions and ideas enriches our team.

Our Application Process

1. Review: We review your application and pay special attention to your motivation.

2. Get to Know Each Other: In informal conversations – online and on-site.

3. Offer: If there is mutual interest, we look forward to welcoming you to our team soon!

Start your career at CUREosity and change the healthcare industry with us!

Apply Now

Senior Technical Product Specialist (m/w/d)

Job description