Senior Technical Program Manager, Product Delivery

About the Position

Fortell is revolutionizing hearing aids by using custom AI chips to help the brain decode speech in real time. We are seeking a Senior Technical Program Manager, Product Delivery to drive programs across our internal manufacturing operations and external manufacturing partners. This role is based in New York City and requires occasional domestic and international travel to supplier and manufacturing sites.

Responsibilities

• Serve as the primary programs interface with assemblers, custom component fabricators, and suppliers of key electronic components
• Coordinate prototype builds and first article inspections with suppliers, working closely with engineering and supply chain to drive rapid and effective iteration cycles
• Support internal manufacturing program planning: collaborate with manufacturing and supply chain to plan and coordinate introduction of improvements and process changes
• Drive supplier quality escalations end-to-end: coordinate failure analysis, issue supplier corrective action requests (SCARs), and track corrective actions to closure
• Support supplier qualification and audit activities for new suppliers and new manufacturing processes
• Own meeting cadence for critical supplier projects: prepare agendas, capture action items, and drive follow-through across engineering, supply chain, and quality teams
• Coordinate verification and validation testing programs (e.g. environmental stress testing, biocompatibility, compliance testing) with internal team and external test labs

Requirements

• 5-8 years of experience in technical program management, supplier management, or product management
• Demonstrated ability to manage multiple workstreams simultaneously across internal teams and external partners with strong organizational rigor
• Broad technical knowledge and comfort working across disciplines
• Excellent problem solving skills
• Clear, proactive communication skills
• A bias for action and ownership
• Willingness to travel domestically and internationally as needed

Preferred Experience

• Bachelor's degree in engineering, operations research, supply chain management, or similar technical discipline
• Experience with hearing aids, medical devices, or consumer electronics
• Familiarity with quality management systems (ISO 13485, 21 CFR 820) and supplier quality tools (SCARs, CAPA, incoming inspection)
• Hands-on knowledge of rapid prototyping (3D printing, basic electronics, basic software engineering)
• Experience managing suppliers in Asia (Mandarin language skills a plus)

We Offer

• Opportunity to work with cutting-edge technology in the hearing aid industry
• Collaborative and innovative work environment
• Competitive compensation package
• Comprehensive benefits

About the Company

Fortell is backed by Thrive Capital, Valor Equity Partners, Founders Fund, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management. Our debut product is available now at Fortell Audiology on Park Avenue and 61st Street.