Senior Technical Support Engineer

About the Position

Senior Technical Support Engineer

Birmingham, West Midlands, United Kingdom

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries.

Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions.

To provide comprehensive technical & applications advice and expertise to both HydraForce Customers and HydraForce Internal Departments, liaising with field-based HydraForce personnel and internal departments to ensure the effective provision of information and advice to meet customer needs. To effectively project manage development of new products in conjunction with internal departments and taking ownership of applications projects.

Responsibilities

• Review, advise, and process system design requests from customers for new applications and product development.
• Support Regional Sales Managers within their customer-facing activities.
• Generate full cost analysis breakdowns for accurate sales quotations.
• Project manage developments from inception through to end of life.
• Work with Application Engineers and/or independently developing proposals to customer requirements.
• Propose and advise cost-effective solutions to system requirements.
• Answer technical questions on hydraulic products, application of products, and hydraulic systems recommendations.
• Develop, test, and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.
• Field support for installation and hands-on troubleshooting of hydraulic integrated circuits and control systems.
• Participate in high-level technical discussions at customers' premises.
• Integrate electro-hydraulic control systems with OEM-specific requirements.
• Monitor and work within OEM customer’s websites to ensure project requirements/opportunities are identified and supported accurately, using company resources as required.
• Support the production departments in the generation of test controls plans.
• Provide support at overseas sales exhibitions where required.
• Provide onsite training on HydraForce hydraulic and software products.
• Provide support for warranty returns.
• Provide support, training, and mentoring to internal & external customers.
• Identify, interpret, and implement ISO and customer specifications/requirements.
• Provide support for Quality Department ensuring customer PPAP requirements are met.
• Generation of Temporary Deviation Requests (TDRs) for valves and/or manifolds.
• Work to Advanced Product Quality Planning (APQP) procedures.
• Verifying and submitting Preproduction Prototype Development (PPDs) documents for new product development from Application Engineers.
• Contribute to the development of Technical Support Engineering Team and support undergraduate placement students & apprentices, providing advice, mentoring, training, and guidance as required.

Requirements

• Degree educated within Engineering or qualified by relevant experience.
• Proven experience of Off-Highway, Construction, Agricultural, and/or Industrial hydraulic systems.
• Demonstrated higher level of Technical knowledge to Applications Engineer level.
• Managed application projects, taking full ownership and demonstrated higher knowledge level.
• Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems.
• Experience of working within a manufacturing environment essential.
• Knowledge of the PPAP process.
• Awareness of lean manufacturing techniques.

We Offer

A range of benefits are available including employee discounts, various sports and health opportunities, on-site parking. We offer a wide variety of interesting and challenging tasks. Flexible work-time options, benefits, and services, employee discounts, various sports and health opportunities, on-site parking, room for creativity.

You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK.