Senior Technical Support Engineer

About the Position

Senior Technical Support Engineer

Lane End, England, United Kingdom

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

We’re looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands-on technical work, and is eager to travel internationally.

In this role, you’ll be at the forefront of delivering expert technical support both pre- and post-sale, working closely with customers and partners to ensure optimal system performance.

Responsibilities

• Provide advanced technical support across ELGA systems and partner networks
• Travel to customer sites in the UK and overseas to diagnose and resolve complex issues
• Support large-scale installations, including validation and performance troubleshooting
• Contribute to beta testing, gathering real-world performance insights
• Develop and maintain technical documentation for internal and external use
• Participate in product risk assessments, offering practical insights
• Deliver and support technical training for partner teams globally
• Manage and assess warranty claims, including testing returned components

Requirements

Essential Skills & Experience

• Strong technical background in water treatment systems
• Solid understanding of mechanical and control systems
• Experience diagnosing faults using tools like multimeters or oscilloscopes
• Analytical mindset with a methodical problem-solving approach
• Ability to interpret data and make informed decisions
• Excellent communication skills-able to explain technical concepts clearly
• Confident working independently and as part of a team
• Experience writing clear technical reports and documentation
• Comfortable handling challenging customer interactions
• Strong IT skills (e.g. Google Workspace or similar)

Desirable

• Experience in a Technical Support Engineer or Service Engineer role
• Background in mechanical or chemical engineering
• BTEC Level 4 (or equivalent) in an engineering discipline
• Ability to deliver or support technical training and presentations
• Multilingual or able to communicate across different cultures

Qualifications

• GCSEs (or equivalent) including English and Maths
• Vocational or professional qualification in a science or technical field

We Offer

• 25 days of annual leave + UK Bank Holidays (with option to buy / sell!)
• Pension Scheme
• Private Medical Insurance
• Access to a Private GP
• Company Bonus Scheme
• Enhanced pension scheme
• Exclusive discounts and recognition programs
• Eye care and flu vouchers
• 24/7 access to virtual GP consultations
• Flexible benefits including BUPA Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance
• Group Life Assurance and Critical Illness cover
• Personal Computer, Car Leasing and Cycle to Work Schemes

About the Company

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Apply now and be part of a team shaping the future of laboratory water solutions.