Senior Telecom Provisioning Analyst at 7 eleven Irving, TX

About the Position

Senior Telecom Provisioning Analyst Job at 7 eleven, Irving, TX

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation-working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead, and make a difference, come join our team and help shape the future of convenience.

Responsibilities

• Leads a team of Telecom Provisioning Analysts while performing complex provisioning and service delivery activities.
• Responsible for team performance, KPI management, vendor coordination, escalations, and successful delivery of telecommunications services supporting a large-scale retail enterprise with thousands of store locations, corporate offices, and distribution facilities across North America.
• Establish, monitor, and report on KPIs, SLAs, productivity, order cycle times, backlog, service quality, and vendor performance metrics.
• Oversee telecom provisioning operations supporting a geographically dispersed retail environment with thousands of locations.
• Act as the primary escalation point for provisioning, carrier, and service delivery issues.
• Perform provisioning of voice, data, internet, wireless, SIP, toll-free, and broadband services.
• Coordinate installs, disconnects, moves, adds, and changes with carriers, vendors, and internal stakeholders.
• Manage order lifecycle activities including scheduling, testing, turn-up, activation, and issue resolution.
• Maintain ServiceNow, TEM, and carrier portal records and documentation.
• Partner with Retail Operations, Infrastructure, Security, Store Technology, and Project teams to support store openings, remodels, acquisitions, and technology deployments.
• Drive vendor accountability, operational excellence, and continuous improvement initiatives to improve service delivery efficiency and customer satisfaction.

Requirements

• Education: Bachelor's/4 Yr Degree or experience in lieu of degree
• Years of Relevant Work Experience: 5+ years
• Years of Management Experience: 2+ years
• Certifications / Licenses: Click or tap here to enter certifications/licenses required or preferred.
• Specific Knowledge and Skills:
  • Experience supporting large enterprise, retail, multi-site, or distributed operations environments.
  • Experience managing telecommunications services across hundreds or thousands of locations.
  • Strong understanding of telecom services, carrier ordering processes, vendor management, and service delivery operations.
  • Experience managing operational KPIs, SLAs, and continuous improvement initiatives.
  • Excellent communication, customer service, analytical, and problem-solving skills.
  • Ability to balance leadership responsibilities with hands-on operational execution.

We Offer

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• A dynamic and inclusive work environment

About the Company

7-Eleven is a global leader in the convenience store industry, with over 86,000 locations in 18 countries. We are committed to providing our customers with the best products and services, and we are always looking for talented and dedicated individuals to join our team. If you are passionate about convenience retail and want to make a difference in your community, we encourage you to apply for this exciting opportunity.