Senior Workplace Engineer (Cloud & Endpoints)

About the Position

Senior Workplace Engineer (Cloud & Endpoints)

Location: Majadahonda, ES

Company: MAPFRE

We are seeking a Senior Workplace Engineer specializing in Cloud & Endpoints to join our team at Mapfre. You will be responsible for leading the evolution and innovation of the Mapfre Iberia Workplace platform, ensuring its availability, security, and performance.

Responsibilities

• Management and Evolution of the Workplace Platform: Administration, maintenance, and evolution of devices and management tools. Ensure the availability, security, and efficiency of the workplace ecosystem.
• Specialized Technical Support: Act as the advanced escalation point for incidents and recurring problems that cannot be resolved by lower support levels, ensuring quick resolution and minimizing impact on user productivity.
• Evolutionary and Corrective Maintenance: Implement and manage updates, security patches, and service packs for Workplace tools to ensure stability, performance, and compliance.
• Capacity and Performance Management: Actively monitor platform resource consumption (storage, licenses, compute capacity) to foresee bottlenecks and propose scalability measures.
• Service Inventory Management: Maintain a comprehensive record and documentation of all Workplace environment services, components, and configurations.
• Observability: Responsible for implementing, configuring, and maintaining observability tools to have a 360º view of the Workplace ecosystem health.
• Proactive Data Analysis: Analyze performance data, error logs, and incidents to propose improvements and self-remediations.
• Optimization and Automation: Propose and implement automation solutions (via scripts, Azure DevOps, or Power Platform) for repetitive operational tasks, improving team efficiency and response speed to issues.
• Architecture Assurance: Ensure compliance with defined architecture and development standards, ensuring that new implementations are robust, secure, and scalable.
• Technical Communication: Prepare follow-up reports on platform health (Availability, performance, HA, DR, and Compliance). Participate in technical committees and executive presentations.
• Team Coordination: Serve as the technical liaison between Operations, Solutions, and Security teams, facilitating the integration of platform components. Supervise and lead external technical teams.
• Adoption and Onboarding: Technically lead initiatives for the adoption of new Workplace tools, ensuring that the underlying infrastructure can support the load of new users and functionalities.
• Research, Innovation, and Optimization: Evaluate new technologies and market trends. Proactively seek technical improvements for the Workplace. Responsibly manage the budget and optimize costs.

Requirements

• Education: Engineering degree in Computer Systems or Telecommunications.
• Core Skills:
  • Advanced experience in the Microsoft Azure ecosystem, including collaboration, automation, and management systems (Azure DevOps, Log Analytics, NetApp).
  • High knowledge of Virtual Desktop infrastructures: Azure Virtual Desktop and Windows 365.
  • Advanced knowledge in INTUNE (Configuration, compliance, security, applications) and Autopilot.
  • Advanced knowledge in System Configuration Manager, evolving to CoManagement.
  • Advanced knowledge of operating systems (Windows, MacOS, Android, iOS).
  • Advanced knowledge of web software and applications in modern and legacy architectures.
  • Advanced knowledge of cloud architectures (Azure and AWS) focusing on services that support the workplace.
  • Advanced knowledge of systems (Servers, connectivity).
  • Advanced knowledge in tools related to workplace management: Active Directory, Entra ID.
  • Intermediate knowledge of Networking.
  • Advanced knowledge in DevOps, Graph, PowerShell, Terraform. Basic knowledge in scripting.
  • Intermediate knowledge in system security.
  • Advanced knowledge of observability (Azure Monitor, Grafana, Elastic, Nexthink, Systrack, etc…).
• Experience: Minimum of 5 years leading complex technical solutions or initiatives related to workplace engineering/architecture.
• Minimum of 5 years in managing the operation and maintenance of Workplace platforms, including direct interaction with end users through the support chain.
• Minimum of 5 years proven experience in coordinating technical teams and service providers.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Collaborative and inclusive work culture

About the Company

MAPFRE is a leading insurance company with a strong presence in the Iberian Peninsula. We are committed to providing excellent service to our customers and creating a positive work environment for our employees.

Apply now to join our team and contribute to the evolution of the Mapfre Iberia Workplace platform.