Service Analyst – Java Spring Boot (L1)
Primary stack
Nice to have's
Job description
About the Position
Service Analyst – Java Spring Boot (L1)
Bangalore, KARNATAKA
About Us
OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store, and omnichannel solutions. Based in Bangalore, India, our team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise, and remain future-ready in a rapidly evolving retail landscape.
The Role
We are looking for a Service Analyst – Java Spring Boot (Level 1) to join our Application Maintenance and Support (AMS) team in Bangalore. The role is suited to an IT professional with some experience in application support or software development who is looking to build their technical expertise in a client-focused support environment.
Responsibilities
- Provide first-level application support for Java-based applications and retail systems.
- Monitor applications and identify errors, alerts, and potential production issues.
- Investigate and troubleshoot application incidents, resolving issues within established procedures and escalating more complex problems when required.
- Review application logs and perform basic debugging to support issue investigation.
- Apply knowledge of Core Java and Spring Boot when analysing application-related issues.
- Work with development, infrastructure, database, and other support teams to investigate and resolve incidents.
- Support incident management processes, maintain accurate records, and provide updates on issue progress.
- Assist with application deployments, releases, and post-deployment checks.
- Maintain technical documentation, support procedures, and knowledge articles.
- Monitor application availability and performance in line with agreed service level agreements (SLAs).
- Participate in rotational shifts or on-call support activities, as required.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Approximately 1–2 years of experience in application support, production support, software development, or a similar technical role.
- Experience in application support, production support, or Application Maintenance and Support (AMS).
- Experience investigating technical issues, reviewing application logs, and performing basic troubleshooting.
- Understanding of application support processes and the importance of incident resolution and escalation.
- Good analytical and problem-solving skills, with the ability to manage tasks and prioritise issues effectively.
- Strong communication skills and the ability to collaborate with technical teams.
Nice to Have
- Experience supporting Oracle Xstore POS or other retail applications.
- Familiarity with Linux/Unix commands and basic SQL.
- Exposure to Git, Maven/Gradle, or application deployment processes.
- Understanding of incident, problem, and change management, including ITIL-based support environments.
- Experience working with production applications and service level agreements (SLAs).
- Knowledge of retail systems, particularly POS, e-commerce, inventory, order management, pricing, or promotions.
We Offer
- Make a global impact by contributing to retail transformation projects across multiple regions.
- Collaborate with international teams across the UK, Portugal, US, Canada, Mexico, and India.
- Grow your career through structured training, professional development, and career progression opportunities.
Benefits You'll Enjoy
- Comprehensive medical insurance coverage for you and your family
- Life and personal accident insurance
- Generous parental benefits, including maternity and paternity leave
- Retirement benefits
- Tax-saving benefits
- Flexible vacation policy
- Learning and development opportunities
- Own Your Laptop program
- Employee referral rewards for bringing great talent to OLR
About the Company
At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:
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Tecnologia da Informação