Tech Stack
CommunicationProblem Solving
Job Description, Responsibilities & Requirements
About the Position
We are seeking a Service and Operational Processes Engineer to manage technical service support activities and processes related to production, development, and service.
Responsibilities
- Manage and lead customer technical service issues & complaints
- Evaluate and resolve customer-related technical support issues
- Support product installations
- Maintain product manuals and technical documentation
Processes
- Maintain and support manufacturing processes and technical documentation
- Lead ECO & CAPA processes
Collaboration
- Work closely with:
- Internal: QA/RA, Operations, and R&D department
- External: Customers, suppliers, and sub-contractors
Requirements
- BSc. Preferably in Mechanical Engineering
- At least 2 years of proven experience in engineering/manufacturing/service environments of multi-disciplinary products
- Understanding and knowledge of relevant regulations and standards: FDA QSR, ISO 13485, MDD/MDR
- Excellent communication skills, both verbal and written in English & Hebrew
- Experience in Medical Device companies - significant advantage
Skills Required
- "Hands on", Independence, quick learner, and a team player
- Ability to set work direction
- Excellent analytical and problem-solving skills
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development
About the Company
[Company description if present]
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