About the Position

Service Coordinator Planning

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About the Company

Syncore is a European provider of automated and integrated logistics solutions, helping its customers optimise their warehouse operations through technologies such as AutoStore, AMRs and pallet shuttle systems.

With the introduction of Syncore as our unified brand, we are further strengthening our distinctive market position across Europe. With locations in Germany, the Netherlands, Poland and Austria, we combine local expertise with a scalable international approach.

As part of the Royal Reesink Group - an international company with around 2,200 employees and annual revenue of €1.2 billion - Syncore offers the stability of an established organisation together with the energy and ambition of a growing brand.

About the Role

The Service department is responsible for maintaining, troubleshooting, upgrading, and optimizing automated intralogistics and warehouse automation systems across Germany, the Netherlands, Belgium, and other European countries.

As a Service Coordinator Planning, you are responsible to plan and coordinate our service and maintenance assignments across Germany. In this central coordinating role, you will ensure smooth collaboration between customers, service technicians and internal specialist departments.

In this role, you will report to the Manager Service South. Your base location will be our office in Offenau.

Responsibilities

Planning, scheduling and organising service and maintenance assignments at customer sites throughout Germany, as well as coordinating, scheduling and renting out loan robots;
Acting as the central point of contact for customers, service technicians and internal specialist departments on all matters relating to service planning across Germany;
Analysing, structuring and continuously improving existing planning and coordination processes;
Following up on and documenting service assignments, and preparing them for invoicing;
Contacting customers by phone after completed service assignments to discuss identified defects and the measures required;
Preparing and sending quotations to rectify defects identified during service assignments;
Systematically tracking outstanding quotations and following up by phone to support order conversion;
Conducting customer satisfaction surveys after completed service assignments, and documenting and forwarding relevant feedback.

Requirements

Completed commercial or business-related vocational training, or comparable practical experience;
Experience in workforce, service or resource planning is an advantage;
A structured and solution-oriented approach to work;
The ability to maintain an overview even when plans change at short notice;
Strong communication skills;
Confidence in using digital planning tools;
Very good German language skills;
English language skills are desirable.

We Offer

A varied and responsible role with considerable scope to make an impact;
The opportunity to actively develop existing planning processes and make a lasting contribution to the quality of our service;
An appreciative working environment with open communication, mutual support and room for your ideas;
We make sure you enjoy coming to work;
Free drinks, fresh fruit and regular events;
Regular English lessons;
Christmas and holiday bonuses;
Flexible working hours and 30 days of annual leave to help you maintain a healthy work–life balance;
A company bike scheme, also available for personal use;
Capital-forming benefits and a company pension scheme;
Employer-funded supplementary private health insurance.

Contact

Would you like to know more about this vacancy? Please feel free to contact Rieke Golz (HR Manager Syncore GmbH) at +49 7136 9575 0 or send your application to [email protected].

Apply now and become part of our team!

“We don’t just sell solutions, we leverage our expertise and experience to take responsibility for solutions that create measurable value within our customers’ operations.”

Testimonials

Maik Weinheimer, Account Manager

“Projects here are complex and international, but that’s exactly what makes the role interesting. You work with different teams and cultures, all focused on one shared goal.”

Max Brucker, Project Manager

“As a software developer, I enjoy the fact that what we build is actually used in real-life operations. You see your work making a difference in the warehouse.”

Mark Berentsen, Software Developer

“In service, you are close to the customer. You solve problems, but you also build trust. Even though the company is growing, the culture stays very personal.”

Benjan van den Brink, Service Engineer