About the Position

Service Coordinator

Regina, SK, Canada

Full Time

Operations

Mid Level

Responsibilities

Perform service coordination, including daily scheduling for service calls, inspections, and repairs/installs related to service (scheduling labor, communication with client).
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.
Relay schedule & service details to technicians.
Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead.
Deliver and maintain response times to customers within guaranteed response windows and send post-service reports.
Problem solving by corresponding with the client, defining customer requirements, and anticipating the unstated needs of the customer.
Provide ongoing two-way communication between the customer and the Service team.
Understand service capabilities and effectively communicate all offerings to the customer.
Obtain purchase orders from customers as needed.
Escalate customer complaints to the Service Coordinator II or Team Lead.
Provide support to warehouse including shipping/receiving and other related functions.
Process inventory/material returns, track returns to ensure credits are received, and reconcile discrepancies that may occur.
Verify and receive drop ship orders, confirming delivery/receipt as well as details of cost/quantities/part numbers ordered are invoiced accordingly.
Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior, and attitude always represent the company in a professional manner.
Perform additional duties as required.

Requirements

An organized individual with a strong commitment to customers, co-workers, and work processes.
Experience with Windows and Microsoft Office products.
Excellent customer service.
Strong interpersonal skills and ability to work within a team structure.
High attention to detail with strong organizational skills.
Ability to prioritize and manage time efficiently for self and others.
Excellent command of the English language (verbal, written, and telephone skills).
Resourceful, ability to research information, and present results to internal clients.
Accountable, cooperative, and attentive to productivity and corporate profitability.
Ability to build strong relationships with both internal and external customers.

Nice to Have

Security industry knowledge, along with regulations and standards.
Experience with Microsoft Dynamics.
Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems.

Physical Demands

Must be able to effectively communicate (i.e., see, hear, speak, and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects, and operating office equipment.

Working Conditions

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.
Travel may be required.

About the Company

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however, only those selected for an interview will be contacted.

Service Coordinator

Job description