Service Delivery Manager

About the Position

Service Delivery Manager

Brussels, Belgium

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About Sopra Steria

Sopra Steria offers tailored end-to-end corporate technology and software solutions that help organizations make bold choices and achieve results. And successfully! With more than 51,000 colleagues in nearly 30 countries, we are among the top European digital solutions providers. Successful organizations in Europe rely on our technology because we continue to strive for innovation, collaboration, and business development.

The world is how we shape it.

Let’s shape it together.

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Job Description

IT services must meet the needs of the company, which means they need the oversight and delivery of IT services that managers can provide. Smooth communication with stakeholders to ensure alignment with business objectives, as well as fluency in tools such as ServiceNow, 4Me, or BMC Remedy, support the role. Our experts are familiar with frameworks such as ITIL, ensuring service quality, incident management, and process optimization. The key responsibilities of the role include effectively managing service desks and implementing continuous improvement strategies. IT service management is about using problem-solving skills to maintain high standards so that IT services never fall out of step with business objectives.

You are familiar with Microsoft's.NET. This open-source, platform-independent framework (compatible with macOS, Windows, and Linux) supports various programming languages, including the ever-popular C#. Thanks to the powerful runtime, consistent programming model, and extensive library of pre-coded solutions,.NET allows us to integrate performance, security, reliability, and productivity into our solutions.

As the first point of contact and leader in the service team, the Delivery and Service Managers team is all about exceptional customer experiences. You anticipate customer needs with proactive communication and keep an eye on the delivery process with efficient resource management. Keeping the customer satisfied is essential. Therefore, you ensure that our IT services align with their needs and that our digital transformation solutions exceed their expectations.

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Requirements

• Project Management: Experience in project and/or service management within an IT environment.
• IT Service Management: Technical insight to lead development teams working in.NET.
• Application Lifecycle Management: Setting up application lifecycle management.
• Presales and Sales Activities: Involvement in presales and sales activities.
• People Management: Strong people management and communication skills.
• Education: Bachelor's degree in computer science or a relevant equivalent.
• Languages: Fluency in English and either Dutch or French.

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Nice to Have

• Familiarity with ServiceNow, 4Me, BMC Remedy, and ITIL frameworks.

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We Offer

• Career Growth: Opportunities for the next step in your career with offices in nearly 30 countries.
• Internal Growth: Possibility to grow internally and challenge yourself continuously.
• Benefits Package: A range of benefits, including mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
• Learning Opportunities: Continuous learning opportunities through the Sopra Steria Academy to support your career development.
• Networking: Opportunities to connect with Sopra Steria colleagues during various team events.

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About the Company

Sopra Steria is a leading name in the tech world known for consulting, digital services, and software development. You will be part of the Business Line DPS (Digital Platform Services), active in the industry, life sciences, government, and finance sectors, focusing on core IT from the front-end to the back-end of business platforms. With our services, we ensure process continuity and optimize clients' IT strategies, allowing them to benefit from technological opportunities, control costs, and make platforms current and profitable.

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Equal Opportunity Employer

Sopra Steria is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, national origin, race, color, leave for family or medical care, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, sex, sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.

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Are you ready to shape the world with us? We are already looking forward to your application.