Service Delivery Manager - Aéroline- Toulouse

About the Position

Service Delivery Manager - Aéroline- Toulouse

Colomiers, Occitanie, France

Sopra Steria, a major player in European Tech with 51,000 employees in nearly 30 countries, is renowned for its consulting, services, and digital solutions activities. It helps its clients to lead their digital transformation and achieve concrete and sustainable benefits. The Group provides a comprehensive response to the competitiveness challenges of large companies and organizations, combining in-depth knowledge of industry sectors and technologies with a collaborative approach. Sopra Steria places people at the heart of its actions and commits to its clients to make the most of digital to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

The world is how we shape it*

Sopra Steria (SOP) is listed on Euronext Paris (Compartment A) - ISIN Code: FR0000050809

For more information, visit us at www.soprasteria.com/fr

*Le monde est tel que nous le façonnons

Sopra Steria Infrastructure & Security Services is the business unit of Sopra Steria dedicated to infrastructure, cloud, and cybersecurity activities. It is a key end-to-end player of Sopra Steria. With its 3,000 employees, Sopra Steria I2S stands out for the flexibility of its delivery model, which combines customer proximity from our 8 agencies and the advanced industrial capabilities of our offshore service centers.

Ready to take on the challenge with us?

The opportunity to seize!

You will join Sopra Steria within the Infrastructure & Cloud Services entity, with a dynamic team in a stimulating environment.

Depending on the missions entrusted to you, you will evolve within internal Sopra Steria teams in Infogérance-type services or be directly integrated into client teams. You will be supported by a dynamic team that will actively involve you in the overall project.

Throughout your journey within the Group, you will be accompanied by your operational manager, who is closely connected to your mission, and your mentor whom you choose after a few months and who will support your career development.

Team spirit being paramount at Sopra Steria, several events are organized throughout the year to bring us together and share moments of conviviality: afterworks, breakfasts, challenges (at work by bike…) and internal competitions (sports on United Heroes or gaming on Discord), technical communities…

For Sopra Steria, what matters most is the quality of life of its employees because the work environment is important, which is why the company is certified Great Place To Work.

Once you have one foot in our company, it's up to you to decide where to put the second. #libredansmonjob

Ready to take on the challenge with us? A challenge awaits you, future Service Delivery Manager!

Your work environment:

The Delivery Manager is responsible for the client service contracts for which they are responsible. They manage quality indicators, human and financial resources. They ensure that the contractually defined service levels are guaranteed to clients. They apply the necessary processes and use the tools to handle client requests, in line with business expectations and while respecting IT constraints. You build the organization to deliver the service sold to the client.

Your role and your missions, you:

• Ensure compliance with service commitments and the means implemented on contracts
• Manage and coordinate operational teams to ensure quality service and meet service contract commitments
• Manage interfaces with other support services
• Ensure financial monitoring of contracts
• Identify events that may impact the service contract
• Determine key indicators to achieve objectives
• Analyze and evaluate indicator results and propose action plans
• Be a force of improvement to guarantee service quality
• Report to the Management and clients

What we offer you:

• A telework agreement to telework up to 2 days per week depending on your missions.
• An attractive benefits package: health insurance, employee welfare committee, meal vouchers, profit-sharing, vacation and referral bonuses.
• Multiple career opportunities: more than 30 job families, as many bridges to imagine together.
• Hundreds of training opportunities to develop your skills and evolve within the Group
• Autonomous training platforms to prepare for your certifications and support your personal development
• The opportunity to get involved with our foundation or our partner "Vendredi".
• The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more…).

Your profile:

Graduated from an Engineering school or equivalent University, you already have significant experience in a similar role.

You communicate easily in English and have writing skills, a good analytical mind, and a sense of service.

At your level, agility becomes a practical art to collaborate with different actors: project managers, architects, engineers.

You want to be at the heart of a booming sector and wish to evolve within a large ambitious group, a leader in innovative technologies.

Your customer service sense, analytical mind, and sense of results are appreciated and allow you to collaborate with your clients and the service providers you manage.

Do you recognize yourself? We can't wait to meet you!

Inclusive and committed employer, our company works every day to fight against all forms of discrimination and promote a respectful work environment. That's why, committed to diversity and inclusion, we encourage all applications and profiles.

https://www.soprasteria.fr/nous-connaitre/nos-engagements

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Responsibilities

• Ensure compliance with service commitments and the means implemented on contracts
• Manage and coordinate operational teams to ensure quality service and meet service contract commitments
• Manage interfaces with other support services
• Ensure financial monitoring of contracts
• Identify events that may impact the service contract
• Determine key indicators to achieve objectives
• Analyze and evaluate indicator results and propose action plans
• Be a force of improvement to guarantee service quality
• Report to the Management and clients

Requirements

• Graduated from an Engineering school or equivalent University
• Significant experience in a similar role
• Communicate easily in English
• Writing skills, a good analytical mind, and a sense of service

Nice to Have

• Agility
• Analytical Skills
• Customer Service

We Offer

• A telework agreement to telework up to 2 days per week depending on your missions
• An attractive benefits package: health insurance, employee welfare committee, meal vouchers, profit-sharing, vacation, and referral bonuses
• Multiple career opportunities: more than 30 job families, as many bridges to imagine together
• Hundreds of training opportunities to develop your skills and evolve within the Group
• Autonomous training platforms to prepare for your certifications and support your personal development
• The opportunity to get involved with our foundation or our partner "Vendredi"
• The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more…)

About the Company

Sopra Steria, a major player in European Tech with 51,000 employees in nearly 30 countries, is renowned for its consulting, services, and digital solutions activities. It helps its clients to lead their digital transformation and achieve concrete and sustainable benefits. The Group provides a comprehensive response to the competitiveness challenges of large companies and organizations, combining in-depth knowledge of industry sectors and technologies with a collaborative approach. Sopra Steria places people at the heart of its actions and commits to its clients to make the most of digital to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

For more information, visit us at www.soprasteria.com/fr