Job Description, Responsibilities & Requirements
About the Position
We are seeking an experienced Service Delivery Manager - HPC & ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization, and strategic evolution of the HPC environment.
Responsibilities
- Oversee daily operations of HPC infrastructure, including compute clusters, storage systems, and software stack
- Collaborate with research and development teams to understand computational needs and translate them into technical requirements
- Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets, and resources
- Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning, and quantum computing
- Monitor system performance, identify bottlenecks, and implement optimizations
- Provide user support and develop training programs for researchers
- Ensure compliance with industry regulations, data privacy standards, and internal security policies
Requirements
- 13 to 15 years of overall professional experience
- Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology, or research-intensive industries
- Bachelor's or Master's degree in Computer Science, Engineering, or a related scientific discipline
- Deep understanding of HPC architecture, cluster management, and parallel file systems
- Knowledge of high-speed interconnects and job scheduling
- Strong project management and leadership skills with excellent communication abilities
- Analytical and problem-solving skills for troubleshooting complex technical issues
Nice to Have
- Experience with cloud-based HPC and containerization technologies
Location
- Gurugram, India
About the Company
[Company description if present]