Service Delivery Manager - HPC & ITIL/ITSM

About the Position

We are seeking an experienced Service Delivery Manager - HPC & ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization, and strategic evolution of the HPC environment.

Responsibilities

• Oversee daily operations of HPC infrastructure, including compute clusters, storage systems, and software stack
• Collaborate with research and development teams to understand computational needs and translate them into technical requirements
• Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets, and resources
• Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning, and quantum computing
• Monitor system performance, identify bottlenecks, and implement optimizations
• Provide user support and develop training programs for researchers
• Ensure compliance with industry regulations, data privacy standards, and internal security policies

Requirements

• 13 to 15 years of overall professional experience
• Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology, or research-intensive industries
• Bachelor's or Master's degree in Computer Science, Engineering, or a related scientific discipline
• Deep understanding of HPC architecture, cluster management, and parallel file systems
• Knowledge of high-speed interconnects and job scheduling
• Strong project management and leadership skills with excellent communication abilities
• Analytical and problem-solving skills for troubleshooting complex technical issues

Nice to Have

• Experience with cloud-based HPC and containerization technologies

We Offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)