Service Delivery Manager (m/w/d) Managed Services
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Job description
About the Position
Service Delivery Manager (m/w/d) Managed Services
Location: Hamburg, Hamburg, DE; Berlin, Berlin, DE
Employment Type: FULL_TIME, PART_TIME
Posted Date: 2026-10-06
About the Company
HIRSCHTEC, a company specializing in the digitalization of internal communication and collaboration since 2005, offers end-to-end solutions for modern, digital, and AI-supported work environments. With offices in Hamburg, Düsseldorf, Berlin, Vienna, and Zurich, HIRSCHTEC provides local consultants with international expertise and extensive experience. The company supports companies of all sizes and industries, such as Flughafen Salzburg, Fraport, NEW AG, Ricola, STADA Arzneimittel, SONNENTOR, Union Investment, and Weleda.
About the Role
As a Service Delivery Manager for Managed Services, you will be the first point of contact in our Managed Service, identifying optimization potentials, setting the right priorities, and thinking beyond customer requirements. You will develop services and offers that not only excite individual customers but also create real added value for other customers. With initiative, a sense of responsibility, and a desire to shape, you will actively drive topics forward. You will also have the unique opportunity to be part of building a new department from the start and significantly shaping it.
Responsibilities
- Customer Success: Proactively advise our Managed Service customers and support them in exploiting the full potential of their Digital Workplace.
- Service Success: Steer all service-related activities, set the right priorities, and ensure excellent service quality.
- Connecting People and Expertise: Bring customers and specialists together, coordinate collaboration, and ensure that requirements turn into successful solutions.
- Driving Innovations: Evaluate new requirements, prioritize developments, and support the transformation of new ideas into standardized services.
- Creating Value from Requirements: Act as the contact person for the services you manage and ensure that customer requirements, service quality, and cost-effectiveness are in harmony.
Requirements
- Strategic Thinking: Quickly recognize connections and develop sustainable solutions for customers and services.
- Communication Skills: Move confidently between customers, technical specialists, and internal stakeholders, and manage to bring different perspectives together.
- Organizational Skills: Maintain an overview even with many parallel topics, set the right priorities.
- Pioneer Spirit: Feel comfortable in dynamic environments and can handle changing requirements and a high degree of scope for action, even when the framework is unclear.
We Offer
- Well-cared For: Subsidies for pension provision, Germany Ticket, and a €300 health budget per year.
- Flexible on the Go: Hybrid work (2–3x remote work per week), 30 days of vacation, 30 days of workation, modern offices in central locations.
- Top Equipped: Latest Apple hardware – powerful, reliable, and optimal for digital collaboration.
- Progression is the Program: Annual training and a transparent career plan.
- What Sets Us Apart: Clear communication, quick decisions, and plenty of room for your own ideas – in a culture that is based on reliability and trust.
Join HIRSCHTEC and drive the success of digital workplaces!
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