About the Position

Service Delivery Manager – Penetration Testing

The Penetration Tester Manager is responsible for leading and managing a team of penetration testers to conduct security assessments and identify vulnerabilities in the organization’s IT infrastructure. This role involves planning, coordinating, and executing penetration testing activities, ensuring the security of critical systems and data.

Responsibilities

Capacity & Resource Planning

Own and maintain the capacity and resource planning of the Penetration Testing team.
Maintain visibility on available capacity, planned work, absences, and upcoming demand.
Allocate penetration testers to projects based on availability, required skills, customer requirements, and development opportunities.
Identify capacity constraints, overbooking, and planning conflicts early and drive their resolution.
Work closely with sales and service leadership to translate the commercial pipeline and expected demand into resource requirements.
Provide visibility and forecasts on utilization, capacity, and future resource needs.
Balance short-term project requirements with sustainable team utilization and longer-term capacity needs.

Project Management & Delivery

Own the operational planning and follow-up of penetration testing engagements.
Translate confirmed customer engagements into clear project plans, timelines, and resource requirements.
Coordinate multiple concurrent penetration testing projects and ensure priorities are clear.
Ensure projects are properly staffed and confirmed within the agreed planning process.
Track project progress, deadlines, dependencies, and deliverables.
Proactively identify delivery risks and take action when projects are at risk of delay, overrun, or under-delivery.
Coordinate changes in scope, timing, or resource requirements with the relevant stakeholders.
Ensure clear ownership throughout the project lifecycle, from planning and kick-off through testing, reporting, and closure.
Continuously improve project management and planning processes based on delivery data and lessons learned.

Client & Stakeholder Management

Act as a key point of contact for customers regarding planning and delivery of penetration testing engagements.
Set and manage realistic expectations regarding timelines, availability, deliverables, and dependencies.
Maintain strong relationships with customers and ensure delivery commitments are understood and followed up.
Coordinate with technical leads and penetration testers when technical input or escalation is required.
Work closely with sales and pre-sales to ensure proposed timelines and delivery commitments are operationally feasible.
Provide clear reporting on project status, delivery risks, capacity, and relevant operational KPIs.

Service Delivery & Continuous Improvement

Monitor penetration testing delivery performance and identify recurring bottlenecks or improvement opportunities.
Ensure delivery processes are documented, consistently followed, and continuously improved.
Help improve forecasting, planning accuracy, utilization, and predictability of service delivery.
Contribute to the evolution of our penetration testing services and operating model.
Support the adoption of tooling and automation that improves planning, project management, and service delivery.

Requirements

Experience in project management, service delivery, resource management, or a similar operational role.
Experience working in cybersecurity, IT consulting, or another professional-services environment.
Strong planning and organizational skills, with the ability to manage multiple concurrent projects and changing priorities.
Demonstrated ability to manage capacity, resources, and competing delivery requirements.
Strong stakeholder-management and communication skills.
Ability to engage confidently with customers as well as technical teams.
Sufficient technical understanding of penetration testing and cybersecurity to understand project requirements, skills requirements, and delivery constraints.
Ability to identify problems early, make decisions, and drive actions to resolution.
Strong analytical skills and comfort working with planning, utilization, and delivery data.
Fluent English.
Citizenship in one of the 32 NATO member states or the Austrian citizenship.
People-management experience is a plus: Candidates with experience coaching, holding regular one-to-ones, contributing to goal setting, development plans, and performance reviews, and fostering team engagement, collaboration, and well-being are preferred. This is not a prerequisite; the role’s primary focus remains capacity planning, resource management, and successful project delivery.
Hands-on penetration testing experience is an advantage but is not required. The role does not require the individual to perform penetration tests themselves.

We Offer

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

A training budget of 10,000€ and 10 days every 2 years.
Flexible working model and home office possibilities (+working abroad options).
Statutory leave plus 5 additional leave days by NVISO.
Additional benefits on a monthly and annual basis.
An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
Working and learning from the best people in the European cyber security industry. We have multiple SANS Instructors working at NVISO, our staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc) and all of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc).
Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team, whose role is to ensure your well-being and helps you grow in your career!

IF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION!

WE’RE LOOKING FORWARD TO MEETING YOU!

About the Company

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect, and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care, and No BS!

Contact Information

Belgium

Guimardstraat 8 b6

1040 Brussels

+32 2 318 58 31

Germany

Holzgraben 5

60313 Frankfurt am Main

Machtlfinger Str. 21

81379 München

+49 69 9675 8554

Austria

Gumpendorfer Straße 19-21

1060 Wien

+43 1 358 0084

Greece

Hatziyianni Mexi 5

Athens 11528

+30 211 008 4062

NVISO Security

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Service Delivery Manager – Penetration Testing

Job description