Service Delivery Manager

About the Position

Become part of our SWARCO team as Service Delivery Manager.

Location: Exeter, England, United Kingdom | Full-time | Onsite

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About the Company

SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our products include Intelligent Traffic Systems, Road markings, Parking solutions, EV charging.

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Responsibilities

• Managing the day-to-day delivery of planned and reactive maintenance activities across allocated contracts.
• Leading, supporting and developing Engineers and other operational colleagues.
• Ensuring maintenance activities are completed in line with contractual requirements, service levels and customer expectations.
• Managing operational resources, workloads, standby arrangements and priorities to ensure effective service delivery.
• Building and maintaining strong working relationships with customers, acting as a key point of contact for operational and contract matters.
• Monitoring contract performance, identifying risks and implementing improvements to service delivery.
• Managing contract costs, budgets and commercial performance, supporting the achievement of financial targets.
• Ensuring compliance with Health & Safety, Quality and Environmental requirements, promoting safe working practices across all activities.
• Supporting recruitment, performance management, absence management, training and development within the team.
• Working closely with Regional Operations Managers, Project Managers and other departments to coordinate resources and deliver operational priorities.
• Ensuring operational records, reporting and documentation are accurate and completed within required timescales.
• Identifying opportunities to improve operational efficiency, customer service and team performance.

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Requirements

• Experience managing operational teams within an engineering, maintenance, highways, traffic management or similar technical environment.
• A good understanding of contract delivery, planned and reactive maintenance and operational resource management.
• Proven people management experience, including supporting performance, development and day-to-day team management.
• Strong Health & Safety awareness and experience ensuring safe working practices.
• Good commercial awareness, including managing costs, budgets and contract performance.
• Strong communication, organisation and problem-solving skills.
• The ability to manage competing priorities, make decisions and deliver against contractual requirements.
• Good IT skills and experience using operational reporting and management systems.
• A full UK driving licence and flexibility to travel across the operational area.

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Nice to Have

• Previous experience within traffic signals, signs or the Intelligent Transport Systems (ITS) sector.
• Experience managing highways maintenance contracts.
• Relevant technical, engineering or management qualifications.
• SMSTS or other relevant Health & Safety management training.
• Experience working with local authorities, National Highways or other highways customers.
• Experience supporting operational improvements and developing team capability.

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We Offer

• 25 days Plus Bank holidays for your location of work
• Day off on your birthday
• Employer pension contributions
• Employee Assistance Programme
• Life assurance up to 6x salary
• Full training and development opportunities
• A brand new company car including personal use (A huge benefit with today's fuel prices!)

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About the Company

SWARCO UK

Heron Road

Exeter

Information on processing of your personal data is available here.

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Interested?

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK and be able to commit to a long term permanent role. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing equal opportunities throughout our recruitment process and employment.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers.

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SWARCO is growing. Grow with us. The online application can be submitted with just a few clicks. We look forward to new talents who will help us shape the mobility of tomorrow.

Apply now