Service Desk Agent

About the Position

Are you passionate about creating great customer experiences and solving challenges in a fast-moving environment? Within Foxway CWS (Circular Workspace Solutions), we are looking for a Service Desk Agent to join our team in Gothenburg. This is an opportunity to become part of a company that drives the transition toward a more sustainable and circular way of using technology.

Responsibilities

As a Service Desk Agent, you will play a central role in our daily operations and customer journey. You will manage customer orders, coordinate deliveries, support users with IT-related inquiries, and collaborate closely with internal teams to ensure smooth and efficient service delivery. This is a role for someone who thrives in a high-paced environment, enjoys taking ownership, and values both structure and teamwork.

• Handle customer order administration from start to finish.
• Register, plan, release, and monitor orders according to SLAs and agreed delivery timelines.
• Proactively manage order backlogs and keep delivery statuses updated in ERP systems and communication platforms.
• Troubleshoot and resolve order-related incidents in collaboration with internal departments.
• Support users with IT-related questions and provide guidance via phone, email, or in person.
• Guide users through troubleshooting in a clear and service-oriented way.
• Work actively to ensure high customer satisfaction and operational quality.
• Contribute to continuous improvements of workflows, routines, and internal knowledge sharing.
• Ensure compliance with internal targets, processes, and service level agreements.

Requirements

To succeed in this role, we believe you bring:

• At least 2 years of experience within Service Desk, Help Desk, customer support, logistics administration, or a similar operational role.
• Strong administrative and organizational skills.
• Experience working with ticketing systems such as ServiceNow.
• Experience working with ERP systems, preferably Jeeves.
• Good understanding of Windows/macOS environments and Microsoft Office Suite.
• Excellent communication skills in both Swedish and English.
• The ability to prioritize effectively and manage multiple tasks simultaneously.

This role requires on-site presence at our Gothenburg office at least four (4) days a week to ensure effective coordination and collaboration with the team.

We Offer

You will be part of a purpose-driven company where technology and sustainability go hand in hand. We offer a collaborative environment with engaged colleagues, opportunities to grow, and the possibility to make real impact every day.

• A workplace focused on circular and sustainable innovation.
• A supportive and fast-paced culture with strong team spirit.
• Opportunities for personal and professional development.
• Competitive pension, insurance, and wellness benefits, employee discounts.

About the Company

We are pioneers in the tech industry, enabling a more circular way of using tech. With our vision of becoming the world's best as-a-service company enabling circular tech, Foxway has seamlessly empowered its customers to integrate environmental responsibility into their business operations. As a dynamic leader, we serve large organizations, the public sector, and consumer electronics resellers.

Headquartered in Sweden, we operate in eight European countries and serve customers worldwide. Founded in 2009, Foxway's rapid growth continues through strategic acquisitions, with an annual turnover of approximately SEK 7.4 billion in 2023. Driven by a dedicated team of approximately 1,300 professionals, we are enabling circular tech for everyone.

In 2023, Nordic Capital became a majority owner to further support Foxway’s strong growth journey. Our strategic plan includes securing the right leadership to scale operations globally, both organically and through acquisitions.

Discover how Foxway can transform your organization with circular IT solutions at www.foxway.com.