Service Desk Agent

About the Position

We are seeking a Service Desk Agent to join our team in Leudelange, Luxembourg. As an IT Service Desk Agent, you will provide first-line support to ensure IT systems run smoothly and efficiently. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.

Responsibilities

• Provide first-line support to ensure IT systems run smoothly and efficiently.
• Resolve technical issues and support end users.
• Contribute to continuous improvement through collaboration and feedback.

Requirements

• Languages: English, French, German, and Luxembourgish are mandatory.
• Experience: 1–2 years internship inclusive (junior).
• Education: Degree in IT or equivalent experience.
• Skills:
  • Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange.
  • Familiarity with tools such as SCCM, Citrix, VMware, or backup solutions is a plus.

Soft Skills

• Positive team player with a customer-focused mindset.
• Eager to learn and grow in a people-oriented environment.
• Enjoys teamwork and building strong relationships.
• Motivated by a positive and supportive work environment.
• Strong communication and organizational skills.

We Offer

• Company car with unlimited fuel/energy card.
• Meal vouchers.
• Mobile phone and subscription.
• Group insurance.
• Complementary health insurance.
• Access to training programs and certification opportunities.
• Supportive and collaborative work environment with opportunities for professional growth.

About the Company

Sopra Steria is Europe’s leading digital solutions provider, employing over 56,000 employees in 30 countries. We provide tailored, end-to-end corporate technology and software solutions. We leverage our digital tools and market expertise to help our clients make bold choices and deliver results.

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.