About the Position

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Service Desk Agent

00069987792

• 發佈日期 9月 15 2026
• 位置 Guadalajara, JA - Avenida / MexicoCy,CD-Plaza Polanco / Mexico
• 工作類別 IT Infrastructure
• 工作模式 Work from Office

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent

Responsibilities

• Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
• Possess practical knowledge of common enterprise end user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
• Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
• Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
• Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
• Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
• Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Requirements

• Strong experience with service desk operations
• Practical knowledge of common enterprise end user technologies
• Proven skills in using ticketing and service management platforms
• Clear and professional communication capabilities
• Ability to analyze support trends and interpret performance metrics
• Experience in creating and maintaining knowledge base content
• Strong problem-solving orientation

We Offer

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

About Cognizant

高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI  cognizant.ai 或关注@cognizant。

Hiring Information

薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。

申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。

Cognizant

Benefits to Help You Thrive

我们的福利计划以您为中心打造--帮助您享受充实、平衡且健康的生活。

Financial Health

我们会定期审查市场数据，确保薪酬体现您所带来的价值。您的福利不仅限于薪资，还可能包括退休计划、财务教育等。

Physical and Mental Health

我们通过带薪休假、在条件允许下的灵活工作安排、医疗保障计划、心理咨询、心理健康盟友计划等，赋能您将身心健康放在首位。

Your Career, Your Way

在 Cognizant 提供的 35 万多个岗位中，您将有机会探索新的技术、行业和工作地点，并打造推动职业发展的关键技能。

Real-World Impact

想想您所依赖的那些知名品牌。很可能，他们也依赖我们来帮助强化其业务。在这里，您将把大胆的想法转化为改善全球生活的解决方案。

The Path to Cognizant

以下是您在招聘流程中可以期待的内容。请注意，具体流程可能因岗位和工作地点而有所不同。欢迎查看我们的常见问题解答以了解更多信息。

Step 1: Apply for the Right Opportunity

寻找一个与您的技能和职业目标相匹配的空缺职位，并向我们展示您为何是最佳人选。没有看到合适的机会？欢迎加入我们的人才社区。

Step 2: Connect with Your Recruiter

如果我们的招聘人员认为您符合条件，他们将安排一次简短的介绍电话，进一步了解您，以及您的经验和技能如何与该岗位相匹配。

Step 3: Showcase Your Skills

如果您和我们的团队都希望继续推进招聘流程，您将与我们的招聘团队进行面试。部分岗位还可能需要参加技术评估和／或客户面试。

Step 4: Make a Decision