Service Desk Agent
Primary stack
Job description
About the Position
Service Desk Agent
Publicado el: sept 15 2026
Ubicación: Guadalajara, JA
Categoría: IT Infrastructure
Modelo de trabajo: Work from Office
We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.
Responsibilities
- Manage incidents, support users, and optimize service desk processes.
- Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
- Possess practical knowledge of common enterprise end-user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
- Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
- Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
- Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
- Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
- Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.
Requirements
- Proven experience in service desk operations.
- Practical knowledge of common enterprise end-user technologies.
- Proficiency in using ticketing and service management platforms.
- Clear and professional communication skills.
- Ability to analyze support trends and interpret performance metrics.
- Experience in creating and maintaining knowledge base content.
- Strong problem-solving skills.
We Offer
- Improve your career in one of the largest and fastest-growing IT services providers worldwide.
- Receive ongoing support and funding with training and development plans.
- Have a highly competitive benefits and salary package.
- Get the opportunity to work for leading global companies.
- We are committed to respecting human rights and building a better future by helping your minds and the environment.
- We invest in people and their wellbeing.
- We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
About the Company
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full-stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Your Path to Cognizant
Step 1: Apply to the Right Opportunity
Find an open position that matches your skills and career goals and show us why you are the right fit for the job. Don’t see the right opportunity? Consider joining our Talent Community.
Step 2: Connect with Your Recruiter
If one of our recruiters sees a match, they will arrange a brief introductory call to learn more about you and how your experiences and skills align with the position.
Step 3: Showcase Your Skills
If you and our team want to move forward, you will have an interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
Step 4: Time to Decide
Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right opportunity for both you and us, but you can count on us to keep you informed.
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© Cognizant Technology Solutions. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital atwww.cognizant.comor follow us @Cognizant.