Service Desk Analyst

About the Position

Service Desk Analyst

Date Posted: 21/09/2026

Job ID: R28847

Location: Hoorn, Netherlands

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Responsibilities

As a Service Desk Analyst, you are responsible for providing first-line support to our clients via phone and email. Your primary tasks involve resolving inquiries and technical issues related to the iBabs product suite in a timely and professional manner.

• Respond to incoming support requests via phone and email in accordance to our SLAs
• Escalate complex issues to the appropriate teams for further investigation and resolution
• Collaborate with colleagues to maintain a high level of customer satisfaction
• Take the lead on back-office related tasks concerning our products
• Continuously learn and develop skills to master all iBabs products and to provide deeper-level support with a more technical nature

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Requirements

• Strong verbal and written communication skills in English & Dutch
• Ability to multitask and prioritize workload effectively
• Problem-solving skills and a keen attention to detail
• Flexible to shifting working hours and evening shifts
• A proactive and customer-centric attitude
• Broad knowledge of Information Communication Technologies
• Knowledge of procedures within governmental organisations is a big plus

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We Offer

• Opportunity to work in an advanced level Support environment
• Unique possibility to learn and gain experience on various types of expertise
• Be part of a dynamic and innovative team at Euronext N.V.

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About the Company

Euronext N.V. is a leading European exchange organization, providing a wide range of financial services and products. Our commitment to innovation and excellence drives us to deliver the best solutions to our clients.