Service Desk Engineer

About the Position

We are seeking a Service Desk Engineer to provide first-level IT support in Chennai, ensuring smooth and secure operations.

Responsibilities

• Provide L1 support through phone, email, and ticketing tools
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Support Windows OS, MS Office, and Office 365 applications
• Create, update, and close tickets within SLA timelines
• Perform password resets and user account management (AD/Azure AD)
• Coordinate with L2/L3 teams for unresolved issues
• Maintain IT asset inventory and documentation
• Ensure basic security practices (antivirus, patching, disk encryption)

Requirements

• Technical Skills Required:

  • Windows 10/11 OS support
  • MS Office / Office 365 administration
  • Basic networking (LAN, Wi-Fi, VPN)
  • Active Directory / Azure AD – basic knowledge
  • Antivirus and basic security awareness
  • Ticketing tools (ServiceNow, Freshservice, Jira – preferred)

• Desired Skills:

  • Basic cloud knowledge (Azure / AWS – optional)
  • Good communication and customer-handling skills
  • Willingness to work in shifts

Job Details

• Employment Type: Full Time
• Timing: Rotational Shift
• Work Mode: Hybrid
• Experience: 0-3 years
• Location: Chennai, India

We Offer

• Opportunity to work in a dynamic and growing company
• Competitive salary package
• Comprehensive benefits and perks

About the Company

[Company description if present]