Service desk medewerker (K10056)

About the Position

Service Desk Medewerker (K10056)

Join our team as a Service Desk Specialist focusing on ANPR systems in Belgium. Provide technical support and ensure smooth operation of ANPR systems.

Responsibilities

Main Tasks:

• First-line support: Register and follow up on questions and reports in the ticketing system.
• Communication: Proactively and reactively send information internally and externally about the status and progress of various questions and reports.
• Report and analysis preparation.
• SLA follow-up: Ensure scope and escalate vendor performance when necessary.
• Registration of installations in the asset management tool.

Additional Tasks:

• Collaborate with IT and security teams to ensure safe and efficient operations.
• Proactively improve: Identify structural problems, improve work instructions, and update documentation.

Requirements

Core Skills:

• Dutch, French, English: Active knowledge.
• ANPR systems: Basic knowledge of ANPR cameras and networking is a plus.
• Technical Support: Hands-on experience (min. 3 years) in a service desk for technical support.
• Systems and Programs: Experience with ticketing, reporting, and knowledge management systems and programs.

Soft Skills:

• Understanding of priorities (incident hierarchy) and planning.
• Strong analytical and problem-solving skills.
• Good communication skills.
• Methodical, accurate, and thorough approach; you solve problems to the core.
• Critical thinking; you ask the right questions and follow-ups.
• Eager to learn and share knowledge with colleagues.

Practical Information

• Start Date: 15 September 2026
• Duration: Until the end of 2026 (renewable)
• Employment Type: Full-time
• Work Schedule: Minimum 2 days/week in the office, depending on tasks and agreements with the team; remote work allowed at home or employer's address (Belgium)
• Team: Multidisciplinary, mix of internal and external employees
• Location: Koningsstraat, 202 A – 1000 Brussel

We Offer

• Competitive salary
• Opportunity for professional growth
• Collaborative and dynamic work environment

About the Company

The ANPR program is part of the Directie Politie Informatie en ICT (DRI) of the Federal Police. The directorate is responsible for preparing policies and rules for information management and processing, developing the police information concept, establishing technical standards and norms, and implementing information and communication systems.

Automatic Number Plate Recognition (ANPR) uses intelligent cameras that recognize license plates. The system then compares these scanned license plates with already available data (stolen or reported vehicles, whether or not they are allowed to drive in certain areas, etc.).

ANPR cameras and trajectory checks are a crucial link in traffic safety and also an important source of information for the police in the context of interventions and investigations.

The performance of the central management system, connectivity and data flow, and individual cameras and camera sites are indispensable.

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Apply now to join our team and contribute to the smooth operation of our ANPR systems.