Service Desk Operator

About the Position

WHERE YOUR IT JOURNEY BEGINS

Step Into the World of IT Infrastructure

If you’re passionate about technology, eager to learn, and have a basic understanding of IT infrastructure (think Windows environments, Active Directory, DNS, and DHCP), you might find your place in our Solution and Service Management business unit, where technology meets reliability.

Together, we keep our customers’ environments secure, connected, and efficient - 24/7.

As the first point of contact for our customers, you’ll play a vital role in maintaining seamless IT operations. Our Service Desk team is the backbone of our IT support operations, addressing a variety of issues with a combination of technical expertise, problem-solving skills, and great communication.

Responsibilities

• Monitoring IT Infrastructure: Use tools like SCOM and other monitoring systems to ensure the smooth functioning of customer environments. Stay proactive by identifying potential issues before they escalate into major problems.
• Ticket Management: Leverage our in-house ticketing system, seamlessly integrated with customer systems, to manage incidents and service requests. Perform initial troubleshooting, relying on a robust knowledge base and predefined access rights. Resolve tickets independently where possible or escalate complex issues to our advanced support teams.
• Common Areas of Support: Work extensively with M365 technologies, often troubleshooting email-related issues. Address Identity Management challenges, ensuring secure and efficient user access.

Requirements

• Basic understanding of IT infrastructure (Windows environments, Active Directory, DNS, and DHCP)
• Technical expertise and problem-solving skills
• Great communication skills

Shifts and Flexibility

• Operate in a 24/7 schedule with a 6+2 shift rotation, offering flexibility and the perk of avoiding rush-hour commutes.
• Mentors by your side: Every new team member is paired with a dedicated mentor, ensuring you get up to speed quickly and feel supported in your role.

Locations

• Rijeka, Croatia
• Zagreb, Croatia

Employment Details

• Title: Service Desk Operator
• Occupation: Technical Support Specialists
• Experience Level: Junior
• Employment Type: Full-time
• Work Location Type: On-site

About the Company

Start your journey in the Service Desk and build your career across different parts of the business. Start your career at Span and join our dedicated team to make a real impact in the world of IT infrastructure.

OPEN POSITIONS: Service Desk Operator in Rijeka | Service Desk Operator in Zagreb | System Engineer/Cloud Solution Engineer