Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Span is an international IT company with over 30 years of experience in developing and delivering advanced technology solutions. Recognized in the market as a multi-specialist with a business focus on three key strategic areas: cloud, cybersecurity, and artificial intelligence.
Whether you're a recent graduate, tech enthusiast, or someone curious about IT, this is your chance to kickstart an exciting career in tech!
At the Span Service Desk, you’ll be the first point of contact, resolving over 50% of technical issues for our customers. Think of it as the link between clients and our skilled engineers-a vital role that creates real value and ensures customer satisfaction.
Responsibilities
- Manage incident tickets: open, solve, escalate, and close them like a pro.
- Keep an eye on IT systems with monitoring tools to ensure everything runs smoothly.
- Help customers find the best solutions for their business needs.
- Guide customers through the problem-solving process and keep them updated along the way.
- Create monthly reports that provide valuable insights for our customers.
- Spot opportunities for improvement and suggest ways to make our processes even better.
Requirements
- High school diploma, bachelor’s, or master’s degree (preferably IT-related).
- Basic knowledge of network/security technologies, proficiency in Windows OS, and fluent English.
- You're a team player ready for 24/7 shifts in an ever-evolving environment.
- Bonus: Microsoft certifications or 1-2 years of experience in similar roles.
We Offer
- Lunch and transportation compensations
- Possibility to earn different types of bonuses
- Minimum of 28 vacation days
- A business phone of your choice
- Benefits for children of employees
- InHouse testing center - we are giving you an option of gaining professional certificates
- Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
- Regular feedback on your performance and personalized career development plan
- Subvention of Multisport card or PassSport - not only brain workout is important
- Complete health checks - adjusted for men and women
- Psychological counseling - we care about your well-being
About the Company
Span is an international IT company with over 30 years of experience in developing and delivering advanced technology solutions. Recognized in the market as a multi-specialist with a business focus on three key strategic areas: cloud, cybersecurity, and artificial intelligence.
We’re looking for curious minds and fresh ideas. If you’re ready to dive in, apply now!