About the Position

Role description

• Type of contract: Full-time
• Place of work: Brno, Czech Republic

We’re excited to grow our Service Desk team with a new permanent role – and we’re also looking for a maternity leave cover for the same position. So yes, you might see two ads for what looks like the same job – and that’s because it is! If you're open to both options, just let us know in your application.

Meet the team

Our Service Desk team provides 24/7 support and is one of the essential functions within embedit. Together as one, they support internal employees and business partners across the globe, always keeping the business impact in mind and helping to minimize disruption to productivity and operations. As the first point of contact for all IT-related inquiries and issues, the Service Desk plays a key role in accelerating real progress through direct support or by escalating cases to specialized teams. Working in a fast-paced, flexible and agile environment between embedit and its customers worldwide, the team operates on a 24/7 basis. This means working 12-hour shifts, including days, nights and weekends – rotation and teamwork are key.

Your future role

• 24/7 Support Environment: Work in a rotating shift pattern to provide around-the-clock IT support, ensuring more foresight and less hindsight in keeping our operations running smoothly.
• Single Point of Contact (SPOC): Act as the first line of support for customers, handling their inquiries and ensuring seamless communication and service.
• Issue Logging & First-Line Resolution: Receive, log and where possible, resolve technical issues using your IT knowledge and problem-solving mindset.
• Escalation & Coordination: Collaborate with internal IT teams and escalate more complex issues to ensure fast and effective resolution.
• Clear Communication & Status Updates: Keep customers and management informed with regular updates and maintain transparent, trust-based communication throughout the support process.

What you'll bring

• Customer Service Mindset: Previous experience in customer service is a big plus – it helps you connect with customers and provide a smooth support experience.
• Interest in IT: Experience or training in IT is an advantage, but not a must – we’ll support your learning and development along the way.
• Language Skills: You’re fluent in English and Czech or Slovak, and can communicate clearly and professionally with users and teammates.
• Analytical Thinking: You listen actively, ask smart questions, and connect the dots – helping you quickly diagnose issues and find solutions.

Join EmbedIT family and enjoy

• Motivating yearly bonus
• 5 weeks of paid vacation
• 5 days of Personal time off
• Meal allowances
• Contribution to the pension scheme or DIP - Long-Term Investment Product
• Access to premium healthcare or a monthly allowance for health activities and relaxation
• Relax room & games room
• Possible internal growth
• Loyalty and referral bonuses

Excited to take the next step in your IT journey? We’d love to hear from you.

About EmbedIT and how you fit in

Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results. Join us, and let's shape the future together, where your growth is an integral part of our shared story.

What do we expect?

• Strong technical proficiency and problem-solving skills
• Commitment to quality and attention to detail
• Proactive attitude and the ability to take initiative
• Excellent communication and teamwork capabilities
• Adaptability to rapidly changing environments
• A customer-focused approach to solutions
• Continuous learning and self-improvement mindset
• Ability to manage time effectively and meet deadlines

Who are we looking for?

• Innovative problem-solvers with a passion for technology
• Team players dedicated to collaborative success
• Individuals with a continuous learning and growth mindset
• Detail-oriented professionals with a focus on excellence
• Adaptable personalities ready to thrive in a dynamic environment

Our benefits

Our benefits are designed to help you go further in multiple aspects of your life, recognising and rewarding you for the value you bring to EmbedIT and our clients.

Time off

Everyone is entitled to 5 weeks of paid holiday per year. Plus up to 5 days of personal time off for personal illness or illness of immediate family member.

Meal contribution

While you’re at work, we make your meals more affordable. Of the meals you buy at any of our office locations, EmbedIT pays 55% of what you spend.

Flexible work

Our core working hours are from 9:00 to 15:00 daily, but how early you start or how late you work, is up to you. There is also the option to work remotely by arrangement.

Pension insurance

Everyone is entitled to a pension insurance allowance of CZK 2,000 per month.

Premium healthcare

All our people have access to private clinic health services.

Recharge by PPF

We reward your loyalty with Recharge: one extra month of leave for every five years worked.

Discount programmes

We have negotiated savings on your behalf at O2, Air Bank, Makro, Home Credit and other vendors.

Personal growth

Everyone is entitled to a budget and time allowance for hard and soft skills training, attending conferences and earning certifications.

Other cool things you can expect

Annual Christmas parties, team building events, IT breakfasts, HR breakfasts, wellness programme, family days and free fruit in the office several days of the week.

Our hiring process

Expect a concise hiring process focused on evaluating your fit through an application review, a skills interview, and a culture fit discussion. Our goal is to ensure clarity and feedback throughout.

Here’s what you can expect

1/

Application

Start by submitting your application through our online portal. Make sure to showcase your skills, experiences, and enthusiasm for the position.

2/

Screening

Our recruitment team will carefully review your application to assess your qualifications and alignment with the role. If you meet the criteria, we will reach out to schedule an initial screening call or interview.

3/

Interviews

During the interview stage, you’ll have the opportunity to showcase your capabilities and learn more about EmbedIT’s culture and expectations. Depending on the position, you may participate in multiple rounds of interviews with various team members and stakeholders.

4/

Assessments

For certain roles, we may conduct assessments or technical tests to evaluate your skills and suitability for the position. The assessments help us ensure a good fit between your abilities and the requirements of the role.

5/

Offer

If you successfully complete the interview and assessment stages, we’ll extend a job offer to you. This offer will include details about compensation, benefits and other pertinent information.

6/

Onboarding

Once you accept our offer, we’ll guide you through our onboarding process which includes orientation sessions, training and introductions to your team and key stakeholders, and assign you a “buddy” to help get you settled. We want to ensure that you feel welcome and prepared as you begin your journey at EmbedIT.

Apply for this position

Let’s talk about the details in person. Get in touch with us.

Apply now
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