About the Position

We are excited to grow our Service Desk team with a new permanent role – and we’re also looking for a maternity leave cover for the same position. If you're open to both options, just let us know in your application.

Responsibilities

24/7 Support Environment: Work in a rotating shift pattern to provide around-the-clock IT support, ensuring more foresight and less hindsight in keeping our operations running smoothly.
Single Point of Contact (SPOC): Act as the first line of support for customers, handling their inquiries and ensuring seamless communication and service.
Issue Logging & First-Line Resolution: Receive, log, and where possible, resolve technical issues using your IT knowledge and problem-solving mindset.
Escalation & Coordination: Collaborate with internal IT teams and escalate more complex issues to ensure fast and effective resolution.
Clear Communication & Status Updates: Keep customers and management informed with regular updates and maintain transparent, trust-based communication throughout the support process.

Requirements

Customer Service Mindset: Previous experience in customer service is a big plus.
Interest in IT: Experience or training in IT is an advantage, but not a must – we’ll support your learning and development along the way.
Language Skills: You’re fluent in English and Czech or Slovak, and can communicate clearly and professionally with users and teammates.
Analytical Thinking: You listen actively, ask smart questions, and connect the dots – helping you quickly diagnose issues and find solutions.

We Offer

Motivating yearly bonus
5 weeks of paid vacation
5 days of Personal time off
Meal allowances
Contribution to the pension scheme or DIP - Long-Term Investment Product
Access to premium healthcare or a monthly allowance for health activities and relaxation
Relax room & games room
Possible internal growth
Loyalty and referral bonuses

About the Company

Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results.

Our Benefits

Time off: Everyone is entitled to 5 weeks of paid holiday per year. Plus up to 5 days of personal time off for personal illness or illness of immediate family member.
Meal contribution: While you’re at work, we make your meals more affordable. Of the meals you buy at any of our office locations, EmbedIT pays 55% of what you spend.
Flexible work: Our core working hours are from 9:00 to 15:00 daily, but how early you start or how late you work, is up to you. Our hybrid setup includes the option of working from your home.
Pension Insurance or Long-term Investment product: Everyone is entitled to a pension insurance allowance of CZK 2,000 per month.
Health & Care: Our people have access to premium healthcare or a 500 CZK monthly allowance for health activities and relaxation – whatever works best for them!
Recharge by PPF: We reward your loyalty with Recharge: one extra month of leave for every five years worked.
Discount programmes: We have negotiated savings on your behalf at O2, Air Bank, Makro, Home Credit and other vendors.
Personal growth: Professional growth is an essential part of our work-we actively support skill development, hands-on experience, and participation in exciting projects.
Other cool things you can expect: Annual all staff parties, fun teambuildings, sport events and our Fail Forward sessions – where we openly share lessons learned from projects to foster growth and innovation.

Our Hiring Process

Expect a concise hiring process focused on evaluating your fit through an application review, a skills interview, and a culture fit discussion. Our goal is to ensure clarity and feedback throughout.

Here’s what you can expect

Application: Start by submitting your application through our online portal. Make sure to showcase your skills, experiences, and enthusiasm for the position.
Screening: Our recruitment team will carefully review your application to assess your qualifications and alignment with the role. If you meet the criteria, we will reach out to schedule an initial screening call or interview.
Interviews: During the interview stage, you’ll have the opportunity to showcase your capabilities and learn more about EmbedIT’s culture and expectations. Depending on the position, you may participate in multiple rounds of interviews with various team members and stakeholders.
Assessments: For certain roles, we may conduct assessments or technical tests to evaluate your skills and suitability for the position. The assessments help us ensure a good fit between your abilities and the requirements of the role.
Offer: If you successfully complete the interview and assessment stages, we’ll extend a job offer to you. This offer will include details about compensation, benefits, and other pertinent information.
Onboarding: Once you accept our offer, we’ll guide you through our onboarding process which includes orientation sessions, training, and introductions to your team and key stakeholders, and assign you a “buddy” to help get you settled. We want to ensure that you feel welcome and prepared as you begin your journey at EmbedIT.

Apply for this Position

Let’s talk about the details in person. Get in touch with us.

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Service Desk Operator

Tech Stack

Job Description, Responsibilities & Requirements