Service Desk Specialist

About the Position

Service Desk Specialist

Company: isolutions

Location: Kloten, Zürich, CH; Basel, Basel-Stadt, CH; Bern, Bern, CH

Employment Type: FULL_TIME

Date Posted: 2026-09-28

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About the Position

Zürich, Basel, Bern

Vollzeit

Festanstellung

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What Awaits You with Us?

• Continuing Education from Day 1: We support you financially and in terms of time for your personal and professional development.
• Strong Company Culture: Open communication, helpfulness, authentic collaboration, and a genuine learn-it-all mindset.
• Living New Work: Flexible work locations, workation in Europe, and cultural exchange with colleagues from Spain.
• Team Spirit: Work with people who are motivated to move forward together – and want to learn from each other.
• Room for Creativity: With us, you can actively shape and create real value for customers and the team.
• Top Work Environment: Modernly equipped offices, including the Circle at Zurich Airport, PostParc in Bern, and a prime location in Basel.

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Introduction

Are you a Service Desk personality with a passion for customer support?

Are you excited about new Microsoft technologies? Do you take responsibility for an excellent customer experience? And do you succeed in explaining technical matters in a way that our customers truly understand? Then you are our new crew member!

At isolutions, we are passionate about digital transformation and creating digital work environments that foster creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to support companies in their digital transformation – but also to offer our employees a modern workplace and a strong company culture.

We are looking for a positive, motivated individual for the technical support of our customers. With us, you will experience an environment where open and direct exchange takes place, where mutual support and positive challenges encourage growth. Let the isolutions Experience inspire you and become part of the symbiosis of curiosity, credibility, and honesty.

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What You Will Do:

• Provide 1st-level support for our customers – via phone, email, and remote assistance – and achieve a high first-resolution rate.
• Analyze, resolve, and document user problems in a structured and comprehensible manner.
• Support Microsoft 365 basic support: Exchange Online, Teams, SharePoint, and OneDrive.
• Handle identity issues for individual users – Microsoft Entra ID, MFA, SSPR, and password and account issues.
• Manage endpoint basics (Intune, enrollment status), administer access rights, and assign licenses.
• Work according to ITIL processes in ServiceNow, escalate to 2nd level in a structured manner, and stay with the ticket until it is resolved.
• Create documentation and checklists and actively maintain our knowledge base.
• Collaborate with third-party providers and keep internal processes up to date.
• Handle administrative tasks, create evaluations, and maintain our Dynamics 365.

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What We Expect from You:

• Experience in 1st-level support or customer service – or the motivation to join us as a lateral entrant.
• A qualification as an ICT specialist is advantageous; equivalent experience counts as well.
• Good knowledge of Windows 10/11 and Microsoft 365; Apple knowledge is a plus.
• Experience in user support in the Windows environment.
• A curious attitude and genuine enthusiasm for technology.
• Ability to work independently, think customer-oriented, and have a high quality standard.
• Communicate clearly and friendly – even when things get hectic – and take ownership of your ticket.
• Certifications such as AB-900 and ITIL 4 Foundation are a plus or can be obtained with us.
• Fluency in German (native or at least B2) and good English skills. French is an advantage.

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About Us

ARE - YOU - READY?

At isolutions, we have been shaping the future since 1999 – our own and that of our customers! #WeShapeTheFuture

Here you get the chance to make a real impact and create value for companies in Switzerland. With the latest Microsoft technologies – from Power Platform to Azure and Copilot – we are shaping the digital workplace of tomorrow!

We develop smart, ambitious, and creative solutions with passion in a team of experts, characterized by entrepreneurial spirit, transparency, and a pronounced do-it mentality.