Service Desk Specialist
Job description
About the Position
Service Desk Specialist
Enthuse customers and provide the best experience through excellent remote support and communication.
- Location: Bangalore, India
- Employment Type: Full-time
Responsibilities
- Providing IT support to end users located in various locations globally.
- Analyzing, troubleshooting, and providing fixing solutions for application/OS problems.
- Opening, closing, and monitoring tickets in our ticketing system throughout their lifecycle.
- Monitoring ticket timelines (SLAs).
- Contacting end users by phone, email, and chat.
Requirements
- Previous work experience in a helpdesk/service desk environment is a MUST.
- Organizational skills and the ability to set priorities effectively.
- Quick and effective problem-solving skills.
- Must have proficiency in English, Japanese, and Mandarin languages.
Nice to Have
- Additional experience in a global environment.
We Offer
- Onboarding program
- Buddy program
About the Company
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
© Hemmersbach. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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