Service Desk specialist Tieto Indtech (m/f/d)

About the Position

Service Desk Specialist Tieto Indtech (m/f/d)

We are looking for a Service Desk Specialist to join our team in Rīga, Latvia. You will be responsible for providing service desk service to external customers.

Responsibilities

• Ensure high level customer satisfaction and interact daily with customers, colleagues in Service Desk, technicians
• Provide first line support to customers in Nordics via email, ticketing systems, and other tools
• Follow-up on the lifecycle of the tickets, and keep customers informed
• System monitoring
• Troubleshoot problems and offer solutions by using internal knowledge base
• Continuously maintain and develop one’s work-related knowledge
• Improve, update knowledge database, and work with ticket backlog when the need arises

Requirements

• Fluent Norwegian language, as well as English
• Solid computer skills and interest in IT field (Service specific training and general knowledge is provided by the department)
• High learning capability

Nice to Have

• Experience in a similar position

We Offer

• Working experience on an international level in a leading global IT company
• Professional and personal development opportunities, growth opportunities
• Scandinavian values, business stability, and openness
• Dynamic and friendly work environment
• Excellent and competent colleagues
• Work on weekdays, morning shifts, and possibility to work from home within Latvian border
• Competitive remuneration of EUR 9.00–11.50 gross per hour* and benefits package (health insurance, sports, additional days off, and a lot more)

About the Company

We are Tieto - A leading software and technology consulting company. We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech, and Tieto Indtech, as well as Tieto Tech Consulting business.

Our around 14,000 talented vertical software, design, cloud, and AI experts are dedicated to empowering our customers to succeed and innovate with the latest technology.

Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.