Service Desk/System Administrator
Primary stack
Nice to have's
Job description
About the Position
We are looking for a Service Desk/System Administrator to join our team in a remote role based in Ukraine. This hands-on operational role involves managing employee IT requests, providing support, and handling equipment logistics. You will own requests end-to-end, work directly with non-technical colleagues, and handle multiple tasks simultaneously on a busy day.
Responsibilities
- Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
- Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
- Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
- Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
- Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
- Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
- Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
- Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
- Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
Requirements
- 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
- Practical experience supporting macOS in a production employee environment.
- Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
- Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
- Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice.
- Experience with equipment provisioning, inventory, and remote/international delivery.
- Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
- Experience working in a ticketing system with SLAs, and maintaining written documentation.
- Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
- At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
- Ukrainian: fluent. English: B1 or higher - enough to support colleagues, write tickets, and maintain documentation in an international company.
Nice to Have
- Scripting and automation (Bash, PowerShell, Python).
- Apple Business Manager, Zero-Touch / automated device deployment.
- Experience with VPN, LDAP, or ZTNA solutions.
- Exposure to ISO 27001 / SOC 2 processes or security audits.
- Interest in security topics (access control, endpoint security, Zero Trust).
- iGaming industry experience.
- Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).
We Offer
- Competitive Salary
- Quarterly Bonuses
- Unlimited Paid Time Off
- Unlimited Paid Sick Leave
- Remote & Flexible Working
- Private Medical Insurance
- Financial Support for Life Events
- Professional Development Budget
- International Exposure
- Regular Company Events
Benefits may vary depending on location and contractual agreement
Recruiting Process
- HR Interview
- Technical Interview
- Final Interview
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About the Company
[Company description if present]
© Playson. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
🤘Playsonis a B2B game provider with 12+ years of experience on the market.Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 27+ different jurisdictions.As of 2025, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.Our team of like-minded people operates and believes in our coreVALUES, which guide us through:🧬Build extraordinary Products, achieve extraordinary Results.We don’t want to build something ordinary, we want to build only extraordinary things. We are crazy about and obsessed with the product quality, regardless of what our product is — games, back-end services, internal events, or building excellent relations with our customers. We get ’high’ on our products, and their commercial performance is the best measure of success.🧬Up or Out.We want to create a high-achieving and productive working environment with a meaningful impact. In order to be a front-runner, we must go big with bold ideas and decisions whilst regularly presenting things we believe in!Playsoners embrace the change and initiate it if something does not seem to be right, are ready to grow and learn; if there’s a decision taken, then you either go up or out.🧬Fail fast. Learn fast.We recognize that when you wish to be faster than the competition, you need to experiment and while doing so you will fail sometimes. We favor failure recovery over failure avoidance, prototype and ship ideas fast to validate them with the market, make fast decisions, and don’t tolerate unneeded bureaucracy and consensus trap.🧬Be a Playsoner!Every Playson employee is outstanding and does their best to enable the success of the best possible product. It’s a safe environment to be brave and to speak up. It’s an environment where people keep their word and openly share knowledge. It’s an environment where everyone understands the meaning and impact of their work and is rewarded based on merit.Playsoners hit and reach their targets from Kyiv and Malta offices and other EU countries remotely.We do not limit ourselves and always seeking for better solutions.Wanna be a part of the ever-growingiGaming world?Our team of TOP market experts would be happy to have you with us and conquer together. Challenge yourself and join us!Do what you are passionate about in an innovative and rewarding environment where your impact matters.🇺🇦Playson vs military russian invasion in sovereign UkraineWe have always been supportive through variant political and social-economic disasters. In response to the unprecedented military invasion of Ukraine by russian federation, Playson is on a mission to help Ukrainian Military Forces, local volunteers, cyber forces community to fight back and protect its sovereignty by all possible means.In the meantime, our employees and their families’ safety remains of high priority. We have launched a special social package program aimed to:➟ Relocate employees and their families to safe places in western Ukraine➟ Support financially such employees in Ukraine➟ Launch few location points sponsored by Playson, so that our employees and their families could be staying in the safe place with all the amenities➟ Establish new hub in Slovakia, EU➟ Relocate employees and/or their families by their own will to our new hub in Slovakia with local legal-finance guidance➟ Help those willing to volunteer to combine it with work with no financial loss in their income➟ Support mental health by having a member of the Ukrainian Association of Psychoanalysis available for online 1×1 consultationsWe stand by Ukraine!Все буде Україна 💙💛LinkedIn:www.linkedin.com/company/playsonAmbitious goals request the ability to maneuver through changes in the world quickly. Playson is all about that.Join us today! For any additional inquiries, please email us at[email protected].