About the Position

Service Dispatcher

Company: Yellowstone Local

Location: Tampa, Florida, US

Salary: $65,000 per year

Employment Type: FULL_TIME

About the Company

Yellowstone Local is proud to represent Design Temp of Florida, an industry leader in HVAC services. We are looking for an organized and dependable Service Dispatcher who can keep technicians on schedule, communicate clearly with customers, and ensure every service call receives proper follow-up. HVAC dispatch experience is preferred, but candidates with relevant experience in plumbing, electrical, or a similar service trade are encouraged to apply.

Responsibilities

Serve as a primary point of contact for customers scheduling HVAC service calls.
Schedule, dispatch, and track service technicians throughout the day.
Monitor technician availability and help maintain efficient routing and productivity.
Debrief technicians after service calls and document relevant updates.
Communicate clearly with customers, technicians, and field support staff.
Proactively call customers with scheduling updates and service information.
Follow up with customers after service is completed or an estimate is provided.
Order parts and coordinate repair scheduling with customers and technicians.
Prepare and send repair quotes as needed.
Complete billing and invoicing for the service department.
Maintain accurate refrigerant logs and service records.
Enter and update information accurately within company systems.
Adapt to schedule changes, delays, emergencies, and competing priorities in a fast-paced service environment.

Requirements

2+ years of dispatching experience
Dispatch experience within HVAC, plumbing, electrical, or a similar service trade is strongly preferred
High school diploma or equivalent
Excellent organizational and multitasking skills
Strong customer service and communication skills
Comfortable making outbound calls and proactively following up with customers
Basic proficiency with Microsoft Word, Microsoft Office, email, and general computer systems
Ability to learn and navigate the company’s CRM and dispatching systems
Accurate data-entry and recordkeeping skills
Dependable, adaptable, and able to remain organized in a fast-paced environment
Must be able to work on-site in Tampa, Florida
Must be available to work full-time, Monday through Friday

We Offer

Compensation up to $65,000 per year
Full-time, Monday through Friday schedule
Health insurance
Dental insurance
Vision insurance
Paid time off
Company-sponsored retirement program
Opportunities to grow within the company
Stable, on-site position with an established local company

Why You'll Love It Here

Join an established HVAC service company serving the Tampa area.
Play an important role in keeping the service department organized and operating efficiently.
Work directly with customers, service technicians, and field support staff.
Build on your dispatching and customer service experience while learning company CRM and dispatching systems.
Grow your career with a company that values dependable communication, organization, and follow through.

Hiring Expectations

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Design Temp of Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Can’t find a job position you’re looking for?

We’re always looking for people with unique skills. Send us your email and we’ll get in touch when we have an opening that matches your expectations.

Service Dispatcher

Job description