Service Excellence Support Specialist - Braselton, GA

Date: Jun 25, 2026

Location: Braselton, GA, US, 30548

Company: Dentsply Sirona, Inc

Requisition ID: 83419

About the Position

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. With headquarters in Mölndal, Sweden, and presence in more than 30 countries, Wellspect is part of Dentsply Sirona, the world's largest manufacturer of professional dental technologies. The company strives to become climate neutral and leave the smallest possible environmental footprint.

This role will be based in our Braselton office and requires an on-site presence five days per week.

Responsibilities

Service Quality Monitoring & Improvement
- Conducts call monitoring and process reviews to assess service quality and adherence to compliance and customer experience standards.
- Identifies trends, gaps, and coaching opportunities to improve team performance and patient experience.
- Supports development and delivery of Quality Business Reviews (QBRs) to highlight performance insights and recommendations.
Operational Exception Management
- Investigates and resolves operational issues including stuck orders, shipment discrepancies, and fulfillment delays.
- Partners with internal teams to ensure timely resolution and minimal disruption to patient care.
- Escalates recurring or systemic issues and contribute to long-term corrective solutions.
Systems & Product Support
- Assists with product and system setup activities, including adding new items and maintaining accurate operational data.
- Supports data integrity across systems to ensure downstream accuracy in ordering, billing, and reporting.
- Collaborates with Operations and IT teams on system updates and process changes.
Cross-Functional Collaboration
- Partners with Care Coordinators, Customer Care, Billing, and Operations teams to resolve service and process issues.
- Communicates clearly on issue status, root cause, and next steps.
- Supports alignment across teams to ensure consistent service delivery.
Continuous Improvement & Operational Support
- Identifies process inefficiencies and recommends improvements to enhance service quality and operational flow.
- Supports implementation and monitoring of new processes and workflows.
- Contributes to operational excellence initiatives and post-implementation tracking.
Training and Knowledge Sharing
- Provides guidance and shares best practices with internal teams.
- Supports onboarding and training of new team members as needed.
Additional Duties
- Performs other responsibilities as assigned in support of team and departmental goals.

Requirements

Education:
- High School diploma or equivalent required.
- Associates/Bachelor’s degree in an operations, business, or healthcare admin, preferred.
- Medical Billing skills/education a plus.
Experience:
- 1–3 years of experience in operations, customer service, quality assurance, or healthcare support role preferred.
- Experience in call center operations, DME, medical device, or healthcare environment strongly preferred.
Key Skills, Knowledge, and Capabilities:
- Proficient in English; strong written and verbal communication skills required.
- Strong analytical and problem-solving skills with ability to identify root causes and trends.
- Excellent organizational skills and a high degree of attention to detail.
- Strong comfort level with computer-based tasks, including working across multiple systems or screens simultaneously.
- Proficiency in standard office software (e.g., Microsoft Office Suite); experience with BrightTree and Salesforce highly desirable.
- Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
- Occasional travel may be required (<5% annually).
- Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems).

We Offer

Competitive salary
Opportunity to work in a leading global healthcare company
Professional growth and development opportunities
Collaborative and supportive work environment

Equal Opportunity Employer

Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility

All successful applicants must be eligible to work in the country the position is based.

Assistance

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].

Agencies

Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

Nearest Major Market

Atlanta

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Dentsply Sirona Inc

Service Excellence Support Specialist

Job Description, Responsibilities & Requirements