Service Management Consultant

Publication Date:

October 2, 2026

Ref. No:

548211

Location:

UK Wide, GB

About the Position

Atos Amplify, part of the Atos Group, is a technology consulting and advisory services firm that is growing rapidly. We uniquely combine deep business and industry insight with AI-driven innovation and advanced technological capabilities. Our ambition is to become the leading AI-enabled consultancy that tackles modern-day business challenges and builds a future-proof workforce.

We are seeking a Service Management expert to join our Experience Competency team. Our new consultant should have hands-on experience in IT service management, working directly with customers to drive improvement in service experience and service outcomes.

About the Role

You will join a dynamic, multi-functional, and Management Consultancies Association (MCA) award-winning team that solves complex client issues across both the private and public sectors, with extensive training and support available.

Responsibilities

• Client Advisory: Experience of advising clients on how to improve their service experience, IT operations, and building robust IT operating models. Outcomes include service improvement, organizational change, cost reduction, and automation.
• Project Leadership: Lead consulting projects from inception to completion, ensuring milestones are met and deliverables are achieved.
• Service Management Maturity Analysis & Process Mapping: Work with client stakeholders to understand the current operating models and levels of maturity. Identify gaps and weaknesses in current models to design robust fit-for-future target operating models, enabling clients to transform their operations, processes, and functions.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices against industry standards.
• Stakeholder Relationship Management: Excellent stakeholder relationship skills.
• Project Management: Training in/experience of project management tools and techniques.
• Client Engagement: Work autonomously with clients to understand their needs, develop tailored engagement strategies, and ensure successful implementation and outcomes.
• Team Development: Experience of developing teams to deliver consulting assignments for clients.
• Business Development: Experience of contributing to the sale of work or extension of contracts.

Requirements

• Strong Service background: Including service delivery management, service operations, service architecture, and/or service transition.
• UK mobility with regular client-site engagement.
• Security clearance (SC / BPSS), or eligibility and willingness to obtain clearance.

Preferred Qualifications

• Master’s or Bachelor’s degree (or equivalent) in a relevant subject area.
• ITIL qualifications.
• Experience in the Consulting sector or in roles directly working with customers in an advisory role, improving service delivery experience.
• Experience with ITSM tooling, collaboration tools, and digital platforms (such as Remedy and ServiceNow).
• Ability and willingness to rapidly develop skills while operating in a fast-paced environment.

We Offer

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Diversity & Inclusion

As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are a care leaver friendly employer.

If you require additional support with your application, please contact our Recruiter Mihaela Perelighin on LinkedIn or send an email to our dedicated mailbox: [email protected]

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

About the Company

Atos Amplify provides technology consulting and advisory services as part of the Atos Group and is growing. Our ambition is to become the leading AI-enabled consultancy that tackles modern-day business challenges and builds a future-proof workforce.

Choose your future. Choose Atos.

Apply now »

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