Service Management (ITSM) Consultant

About the Position

Service Management (ITSM) Consultant

Remote Sweden, Stockholm Hybrid

Full-time

Permanent employee

Your Mission

Your mission

We are now looking for a self-driven Service Management (ITSM) Consultant to join our Swedish team!

The ideal candidate has a proven track record of implementing IT or Enterprise Service Management solutions, with both technical and process consultancy experience. You will be responsible for delivering and configuring Matrix42 Professional IT and Enterprise Service Management solutions for our Swedish and Scandinavian customers.

Responsibilities

• Deliver and configure Matrix42 Professional IT and Enterprise Service Management solutions
• Implement IT or Enterprise Service Management solutions
• Provide technical and process consultancy experience

Requirements

• Good understanding of IT Service Management (ITSM), Enterprise Service Management (ESM), and ITIL practices and the use cases they serve.
• At least 1–3 years of experience working with software implementation projects, or with the administration/continuous development of Service Management software such as Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar.
• Passionate about working with customers and providing an excellent customer experience.
• Solution-oriented and technical person who enjoys solving real-world business challenges by digitalizing and automating workflows and manual tasks.
• Scripting skills (e.g., Python), knowledge of Linux terminal commands, SQL, and an understanding of REST APIs.
• Ability to work both independently and collaboratively with colleagues, with a proactive approach and strong oral and written communication skills.
• Native-level Swedish speaker with the ability to communicate fluently in English. Finnish is appreciated but not mandatory.

Nice to Have

• Experience with Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar software.

We Offer

To support your well-being and growth, here are some of our benefits:

• Additional occupational pension via Länsförsäkringar (ITP1 model)
• Private Health Care Insurance via Länsförsäkringar to have quick access to comprehensive healthcare
• 30 days of vacation every year to relax and recharge
• A sports benefit of 2000 SEK/year to keep fit and have fun
• Career framework to support your professional and personal growth
• Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office in central Stockholm - whenever it makes sense. And that’s just the beginning. Ask us what else is waiting for you!

About the Company

Unsere Ambition ist es, die erste Wahl in Europa für Service Management zu sein!

Mit unserer Plattform können Kunden IT- und Geschäftsprozesse, Assets, Endgeräte und Identitäten effizient verwalten, um Produktivität, Agilität, Sicherheit und das Mitarbeitererlebnis zu verbessern. Durch die Bereitstellung digitaler Arbeitsumgebungen und IT-Self-Service mit ganzheitlicher Integration und automatisierten Prozessen digitalisieren und automatisieren wir die täglichen Aufgaben unserer Kunden.

Werde Teil unseres vielfältigen Teams von 600 Fachkräften in ganz Europa! Unsere Unternehmenskultur basiert auf starken Werten, wobei der Erfolg unserer Kunden oberste Priorität hat. Wir unterstützen dein persönliches und berufliches Wachstum und helfen dir, dein volles Potenzial durch individuelle Ziele zu erreichen. Begleite uns auf einer Reise, auf der du dich sowohl beruflich als auch persönlich weiterentwickeln kannst.

Wir setzen auf ein inklusives und vielfältiges Arbeitsumfeld und begrüßen Bewerbungen aller Personen, unabhängig von Geschlecht, Alter, Behinderung, ethnischer oder sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung oder Identität.

How to Apply

Send us your application, in English including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contact Annika Neimi.

We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.