Service Manager

About the Position

Service Manager

We are looking for a Service Manager with extensive experience in service management and contract negotiation to join our global team in Makati City, Philippines. This role offers a unique opportunity to work with a diverse and dynamic team, driving improvements, compliance, and quality across our service lifecycle.

Responsibilities

• Lead the drafting, review, negotiation, and finalization of contracts with service and outsourcing owners.
• Ensure all contracts comply with applicable legal and regulatory requirements.
• Maintain a comprehensive and accurate repository of contracts and related documentation.
• Monitor contract performance and manage key lifecycle activities such as renewals, amendments, and terminations.
• Act as the primary point of contact for all contract-related inquiries and issue resolution.
• Serve as a Subject Matter Expert (SME), providing guidance and support on contract-related matters across the organization.
• Prepare, maintain, and deliver service management reports for reporting to stakeholders.
• Organize country calls and touch points with Service Owners and Sourcing Contact per country.

Requirements

• Service Management Expertise: Strong understanding of TIPM principles, service lifecycle, and operational processes.
• Documentation & Reporting: Proficiency in creating structured documentation, dashboards, and reports using tools like Excel.
• Communication Skills: Excellent verbal and written communication, with the ability to engage and influence stakeholders across different levels and geographies.
• Analytical Thinking: Ability to interpret data, identify trends, and provide actionable insights.
• Framework Compliance: Familiarity with risk and control frameworks, and the ability to ensure adherence to global standards.
• Collaboration & Teamwork: Comfortable working in a global team environment, contributing to shared goals and continuous improvement.

Nice to Have

• Operational Excellence
• Six Sigma Green Yellow – Green Belt
• PMP Project Management

We Offer

• Competitive salary
• Opportunity for personal and professional growth
• Inclusive and collaborative work environment
• Comprehensive benefits package

About the Company

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

As ING continues to redefine the banking experience, we offer an environment rich with opportunities for personal and professional development. If you're inspired by change and thrive in a fast-evolving landscape, we invite you to be part of our journey in shaping the future of banking.