About the Position

We are looking for a Service Operation Analyst to join our team at Shiji Group. This role involves organizing and updating data within our system, ensuring data quality, identifying system enhancements, and meeting task deadlines. You will interact with all departments to resolve tasks professionally and drive agreed outcomes.

Responsibilities

Organize and update data within the system.
Perform data quality checks.
Identify and suggest possible system enhancements.
Meet tasks deadlines.
Interact with all departments to resolve tasks in a timely and professional manner.
Drive agreed outcomes.
Maintain agreed internal service levels.
Update all internal systems to properly track task performance.
Track and report issues related to the tasks.
Process all data with quality and professionalism.
Complete and achieve all other assigned goals in relation to the position.

Requirements

High level of organizational skills with the ability to work well under pressure and manage client expectations.
Innovative problem-solving methods to help our customers improve their systems.
Proactivity.
Ability to work in a team.
The curiosity to learn about our product and its structures.

Nice to Have

Good knowledge of Chinese language

We Offer

Contract Of Employment
All Necessary Equipment Such As Laptop, Additional Monitor And Other Accessories
Free English Lessons
Flexible Working Hours
Company Parties And Social Activities
Friendly, Motivated, And Talented Multicultural Team

About the Company

Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries. We are committed to connecting the global business of hospitality and provide an integrated suite of technological solutions that empower companies to better connect with their guests. Shiji ReviewPro, our leading hospitality guest intelligence provider, offers advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry.

How to Apply

Get in touch with us today! You can apply by sending your CV by clicking on Apply Now or to the Recruiter Klaudia Kaczmarzyk.

Please don’t forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for.
I agree to the processing of my personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.

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Service Operation Analyst

Job description