Service Record Quality Reviewer

About the Position

Service Record Quality Reviewer

Join Getinge as a Service Record Quality Reviewer to ensure compliance with Governed Operations documentation standards. This 6-month contractual role requires attention to detail and proficiency in Excel and SAP.

Responsibilities

• Independently review completed service records against Getinge's Governed Operations documentation standards, exercising judgement on borderline or ambiguous cases.
• Verify that service order documentation is complete and accurate, including serial number recording, signatures and dates, calibrated equipment records, and required checklist attachments.
• Confirm field service engineers' training and certification status aligns with the work performed, applying documented exceptions where relevant.
• Maintain and update the Governed Operations compliance tracking workbook and dashboard, ensuring records are current and traceable.
• Identify and escalate non-conformances, documentation gaps, or recurring error patterns to the appropriate team for correction.
• Liaise directly with Service Managers, Field Service Engineers, and Service Coordination to clarify documentation discrepancies and follow up on outstanding corrections.
• Contribute to continuous improvement of the review process, flagging systemic issues, such as recurring documentation errors or unclear requirements, to the Operations Manager.
• Support internal and external audit readiness by ensuring service records meet regulatory and quality standards for a medical device environment.
• Maintain confidentiality and data integrity when handling service and compliance records.

Requirements

• Strong attention to detail and ability to work independently against defined standards.
• Background or qualification in quality assurance or compliance, ideally within a regulated (medical device or similar) environment.
• Proficiency in Excel (formulas, data validation); SAP experience highly desirable.
• Comfort navigating Power BI dashboards for reporting.
• Strong command of written and spoken English, sufficient for regular direct communication with Australian and New Zealand based Service Managers, Field Service Engineers, and Service Coordination.
• Ability to identify patterns and trends across a volume of records, not just check individual items.

We Offer

• Opportunity to work with a leading provider of life-saving technology.
• Be part of a diverse and passionate team.
• Professional growth and development opportunities.
• Competitive compensation package.

About the Company

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.