Service Support Specialist
Job description
About the Position
Service Support Specialist
We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.
Responsibilities
- Ensure that all tables are operational without interruptions.
- Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
- Fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
- Prepare shift reports for the Management.
Requirements
- Strong understanding of gaming concepts and mechanics is highly preferred.
- Minimum of 2 years of Technical Support experience.
- Quick thinking and attention to detail.
- Analytical skills and multi-tasking.
- Ability to work under pressure and make decisions in stressful situations.
- Ability to work different shifts.
- Good English skills (both verbal and written).
- Basic PC software knowledge and excellent command of Microsoft Office products in particular.
We Offer
- Basic Salary: PHP 34,000
- Attendance Allowance: PHP 4,000
- Performance Bonus: PHP 5,000
- Food Allowance: PHP 100 (daily)
- Transportation Allowance: PHP 50 (daily)
- Uniform Allowance
Benefits:
After completion of the 6-month probationary period:
- HMO coverage with 2 free dependents
- Free gym, Weekly fruit supply
- 25 leave credits annually (10 sick leaves and 15 vacation leaves)
Shift Schedule
- The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
- A night differential is provided for night shift assignments.
About the Company
Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are a global developer and provider of innovative products and services for online casino entertainment.
Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other support services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.
Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.
Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?
If so-we’re looking for you!
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Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.AliveThis is Evolution’s overarching value. We aim always to be alive to every opportunity on behalf of our customers and their players to be proactive, responsive and go ‘the extra mile’ to deliver an exceptional service.Integrity & TeamworkWe are committed to responsible gaming, to compliance, to our licensees, and to their players. We are transparent, honest and professional in all of our dealings.Innovation & ReliabilityWe continue to develop innovative new solutions that deliver a competitive advantage for our licensees. Our solutions are not only ‘as real as it gets’ but also ‘as flexible as it gets’.Values That Add UpOur values are behind an enviable track record of achievement — a record regularly cited by new customers as their main reason for selecting Evolution as their Live Casino partner.