Service Support Specialist
Nice to have's
Job description
About the Position
We are hiring a Service Support Specialist for a full-time position in Cebu City, Philippines. Handle gaming floor incidents and ensure smooth operations.
Responsibilities
- Ensure that all tables are operational without interruptions.
- Handle all real-time incidents on the gaming floors related to hardware, software, and connection.
- Fix game irregularities on the tables, including Game Presenters’ mistakes and software issues.
- Prepare shift reports for the Management.
Requirements
- Strong understanding of gaming concepts and mechanics.
- Minimum of 2 years of Technical Support experience.
- Quick thinking and attention to detail.
- Analytical skills and multi-tasking.
- Ability to work under pressure and make decisions in stressful situations.
- Ability to work different shifts.
- Good English skills (both verbal and written).
- Basic PC software knowledge and excellent command of Microsoft Office products.
We Offer
- Basic Salary: PHP 34,000
- Attendance Allowance: PHP 4,000
- Performance Bonus: PHP 5,000
- Food Allowance: PHP 100 (daily)
- Transportation Allowance: PHP 50 (daily)
- Uniform Allowance
- Benefits (after completion of the 6-month probationary period):
- HMO coverage with 2 free dependents
- Free gym
- Weekly fruit supply
- 25 leave credits annually (10 sick leaves and 15 vacation leaves)
Shift Schedule
- The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
- A night differential is provided for night shift assignments.
About the Company
Join our team and be part of a dynamic environment where your skills will be valued and your career will grow.
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