Service Support Specialist (On-Site Moreno)
Job description
About the Position
Service Support Specialist (On-Site Moreno)
Evolution, the world’s leading B2B provider for online casinos, is hiring!
At Evolution, our talent is live and our players are virtual. Every day, thousands of people play with real money from their mobile devices on one of our more than 50 games.
Since 2006, Evolution has been the leading company in virtual casino gaming products. We have revolutionized the gaming industry by designing and operating the world’s most streamed and interactive casino tables and slot games.
Responsibilities
- Ensuring that all tables are operational without interruptions
- Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
- Work with internal systems (JIRA, TTS, WIKI, etc.)
- Recording all events related to major incidents in TTS and producing post resolution incident reports
- Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
- Train, mentor, and coach team members to help them achieve best results
- Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications
Requirements
- Strong organizational skills
- Required IT knowledge
- Strong written and verbal communication skills in both English and Spanish
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Strong teamwork skills followed by a professional
- An ability to maintain strict confidentiality
- An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
- Able to resolve interpersonal and interdepartmental issues
- Experience in similar required
- EVO experience will be considered an asset
We Offer
- Competitive salary
- Full training and growth opportunities
- Professional and personal development – for the right person, there is the possibility to take on greater responsibilities within the role
About the Company
Evolution, a market-leading developer and provider of products and services for online casino entertainment, is a fast-growing company. Our excellence is driven by more than 22,000 EVOlutioneers across over 30 markets worldwide, working in product innovation, software development, IT solutions, game presentation, and business support. Evolution’s dynamic and creative environment offers a unique opportunity for personal and professional growth.
Our integrated business-to-business (B2B) solutions ensure that our clients can always deliver an unmatched online entertainment experience to their players worldwide. We are proud to remain an award-winning digital powerhouse in entertainment products and services, with an ever-expanding portfolio of brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Location: On-Site at Moreno, Buenos Aires
Schedule: This position requires working a weekly rotating schedule. We have a three-shift rotation with mornings (6:00 - 14:00), afternoons (14:00 - 22:00), and nights (22:00 - 6:00).
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Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.AliveThis is Evolution’s overarching value. We aim always to be alive to every opportunity on behalf of our customers and their players to be proactive, responsive and go ‘the extra mile’ to deliver an exceptional service.Integrity & TeamworkWe are committed to responsible gaming, to compliance, to our licensees, and to their players. We are transparent, honest and professional in all of our dealings.Innovation & ReliabilityWe continue to develop innovative new solutions that deliver a competitive advantage for our licensees. Our solutions are not only ‘as real as it gets’ but also ‘as flexible as it gets’.Values That Add UpOur values are behind an enviable track record of achievement — a record regularly cited by new customers as their main reason for selecting Evolution as their Live Casino partner.