Service Tech/Advisor

About the Position

Join Trek as a Service Tech/Advisor in Madison, Wisconsin. Provide top-notch customer service and bike repair expertise.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes on the spot
• Install awesome accessories customers select for their new bike
• Build relationships with people who trust you to keep their gear running flawlessly
• Support the Service Manager and act as the face of the department when the manager is not available

Requirements

• Communication: Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can.
• Leadership: Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task.
• Problem Solving: Top-notch communication skills, impressive attention to detail, and a love for tinkering until you figure it out.

Nice to Have

• Customer Service: Eagerness to learn the ins and outs of servicing bicycles.
• Attention to Detail: A desire to continually learn proper service methods and new technologies.

We Offer

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all products
• Deep partner retail discount

About the Company

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer. For more information, please click on the following links:

• E-Verify Participation Poster: English
• E-Verify Participation Poster: Spanish
• E-Verify Right to Work Poster: English
• E-Verify Right to Work Poster: Spanish